Citadines Roces Quezon City

Overall, good stay. A bit of problem in the bathroom since the shower water overflows out from under the glass. Sink is too low. There were some water leaking in the toilet.

The hotel is ver well kept, hotel staff has excellent customer service and even their front guard dog Candy is very amiable. Breakfast is really great, they changed their breakfast menu everyday. Will come back again to stay.

The property is suppose to be pet friendly. I called 2 hours in advance of arrival to make sure it was and was confirmed by someone from I spoke to from Reception. She said it was pet friendly and that I had to pay 1,500 fee for the pet. Upon arrival with our dog, we were told that the room we booked was NOT pet friendly. We booked their most expensive 2 bedroom apartment at that. They also told us that the fee was 3,000 and not 1,500 as I was told earlier on the phone. They also asked as for our pets vaccination card which was not specified as a requirement. Of course we didnt have it because I did not know it was required. I asked to speak to a Manager who said we would be allowed to bring our pet and he waived the pet fee. Aditionally, we arrived a little after check-in time of 2pm but was told it was still being cleaned. We waited for 2 hours! and only allowed to check in at 4pm. For a hotel that advertises itself as pet friendly, their only restaurant, a coffee shop for breakfast, WAS NOT friendly. There is no outdoor space which is typical to be seated at if you have a pet. So even though our breakfast was paid for, we decided not to eat and checked out at 6:30am. I WILL NEVER go back or recommend this place to anyone.

Most of the staff are friendly and helpful. Their pool is under renovation but they go out of their way to arrange the use of the pool from another hotel. Only has 2 elevators so there could be a wait during busy hours.

Great hotel !

It was a nice clean facility with courteous staff

Excellent stay at Citadines Roces Quezon City. The room is clean and new. And as a hotel at the same time a service apartment is a great experience and very convenient for those who like a long staycation. Their staff are friendly and a breakfast buffet is really good. And as a furparent a sweet stay with my pet is a big point in us. Off course lets also do our part to be a responsible pet owner, follow the rules of the hotel and be considerate for others because Citadines open their door as a pet friendly hotel so we have to appreciate in both ways. Highly recommended for those near in QC area.

Great location in a busy area. Friendly staff.

First time staying at a citadines and i love how cozy this place makes you feel!

Nice and clean room

Decent studio

Excellent

Vannie from reception could be thoughful when giving information to their guests. I am particular with the use of words and facial appearance since I am a frontliner and deal with people all day. I booked 3 rooms in Citadines thru Hotels.com around 1pm and arrived in the building between 4:30- 5pm on the same day. Me: Hello, we are here to check-in. Vannie (reception): Welcome. Ah since it’s a last minute booking the rooms are not yet ready. Actually (looking on her monitor), two rooms are ready but the third room is still being cleaned. Me: It’s okay. Can we check in now and get some rest while waiting for the other room? Just give us a call when it’s ready. And the conversation continued until we were checked in. I could not help but not to be pleasant with her during the time. I was annoyed right away when she used the words “because it was a last minute booking…” Does it matter if it was booked on the same day? Vannie could be nicer with her words. My impression was we were being blamed that it was a last minute booking. Their check-out policy is 12noon or latest 1pm. They had plenty of time to clean before we arrived. My point is how she said things. Not a single word to apologise for the delay with the third room. Her facial expression could not hide her thoughts. She was all smile but ironic with her words. And yes, during our check-out the following day she was at the reception again. Quite a sarcasm with her facial expression.

Property was well kept. Room was clean and comfy. Although, abit disappointed as we requested for airport pickup and even sent our flight details but no one was around to pick us up. Not as responsive as Somerset Alabang team where I stayed previously.

I didnt like the lack of communication, performance, and efficiency, food was okay but not to the standard I think the hotel would like to be at

Great hotel and location. Big clean rooms, affordable prices

The staff welcome us nicely. The front desk are smiling & very accommodating. The place is clean & quiet. The buffet breakfast was so good. The pool & gym was good. Overall it was excellent.

Surrounding area is deplorable. Gas station on one side and neighboring tire shop and hardware store make for noisy area when there is not the sound of hammering or construction going on somewhere. Room service food items are from a list of limited choices. Breakfast available daily but be ready to fight off flies. Early morning transportation is the worse. Plan ahead. Taxis hardly ever drive by and when they do are never available. I booked a grab driver and they never moved from their location after accepting the ride. Very difficult.

There is ample parking spaces available. The breakfast buffet was delicious and there were a variety of dishes for everyone. The room was comfortable and spacious

The service provided and amenities were all excellent. You get a lot for what you pay for.