Mandarin Bay Resort & Spa

It was a wonderful time, Thanks to kind staff, I had happy time

I loved how our room had direct access to the pool....I mean it was literally right outside our patio! My family had an amazing time and the rooms were so spacious! Definitely the important things on my list!

The place is on the beach in station 2, so everything is walking distance. The breakfast buffet was amazing and it was different everyday. The service was great and the staff was very friendly and helpful. We will stay again when in Boracay.

Good

When you’re in the property, it’s really nice. Once you step out, the beach is beautiful but really crowded. If you want fewer people and more privacy, go to Station 1. If you like the crowd and easy access to restaurants, this is the perfect spot to stay.

Mandarin Bay Resort and Spa has a great location with easy beach access, which was one of the best parts of the stay. The staff were also very friendly and helpful, and I appreciated their service throughout my visit. However, for the amount I paid and considering that the hotel is advertised as a 5-star property, the overall experience felt closer to a 3-star hotel. The breakfast buffet was limited, and some of the food was bland. The room service menu was also very limited compared to other hotels I have stayed at, and I was surprised that basic vacation drinks like a mojito or margarita were not available for in-room dining. There were also some issues with the room and facilities. Our shower drain had a sewage smell, which was unpleasant. The bed was extremely firm and ended up hurting our backs. The gym was also very small and located near the lobby/check-in area, which was surprising considering how large the hotel is. Overall, while the location and staff were great, the hotel has a long way to go before it truly feels like a 5-star resort. For around $1,000, I expected a much better experience.

The staff were incredibly welcoming and attentive, making check-in a breeze. The room was impressively clean, well-maintained, and comfortable. A great choice for anyone looking for reliable service and high standards of cleanliness

We had a wonderful family stay! The location was excellent—just steps from the beach, making it incredibly convenient to enjoy the ocean anytime. The pool was fantastic and a great place to relax after a day of exploring. We especially enjoyed the nightly music, which created a fun and welcoming atmosphere each evening. The location was excellent—just steps from the beach and within easy walking distance of restaurants, local eateries, shopping, bars, and nightclubs, making it the perfect place to enjoy everything the area has to offer. The staff were friendly, accommodating, and always willing to help with anything we needed. Their hospitality truly made our stay even more enjoyable. We would definitely stay here again and highly recommend this hotel to anyone looking for a relaxing beach getaway.

Big room, very clean, Breakfast/Dinner buffet was excellent, staff was awesome, totally exceeds expectations!!!

Room was ok. King size bed was ok. Shower drain was clogged. Poor airflow, woke up stuffy. Staff receptionist was a little rude for the dinner buffet. Every other staff member was excellent.

Drop off guest to pier upon checkout -not available

The staff and location made the choice to stay at the property a brilliant decision.

Great breakfast buffet, right on the main strip and staff are super friendly.

Very unorganized, extremely poor communication between managers, staff and us as guests. Not impressed

We definitely enjoyed out short stay with Mandarin Bay Resort to celebrate my wife’s birthday. Checked in early - waiting time was reasonable within the hour we were in. Special mention to Grace as she assisted and welcomed us - also arranged a suprise for my wife on her special day which was really thoughtful of her and the housekeeping team. I truly recommend their breakfast buffet and dinner as well. Beach with white sand is just a step away from the rear. Pool was great for both adults and kids. Staff are always welcoming and helpful. Walking distance from Station 2 establishments too. Will definitely go back in the future. Thank you Mandarin Bay!

The Manadarin staff meeting us at the airport to take us to the dock were very courteous and provided great customer service! As well as the Captain of the boat and his crew. The hotel staff received us with a warm Mabuhay welcome! They provided quality customer service! The room attendant kept our room cleaned and stocked! The pool staff also greeted us with a smile as well as the bar staff! All the la Fiesta restaurant staff greeted us with a warm Mabuhay welcome! Mr. John Mar provided outstanding customer service!! He is very attentive to all his customers. He ensured our coffee lattes we're replenished. He also brought fruits and fresh fruit drinks to out table. He is a fine representative and asset to the the Manadarin Bay Resort and Spa. This is our second time staying at the Manadarin Bay Resort and Spa. We have recommended this hotel to our family and friends and they too have stayed at this h beautiful Hotel!!

The pool was mice and helpful, the pool was enjoyable and shops were nearby. The gym was very disappointing. ,

Friendly staff

We had an amazing time at Mandarin Bay Resort & Spa! From the moment we arrived at Caticlan Airport, the transportation to the hotel was smooth and well-organized. The staff were incredibly friendly, welcoming, and attentive throughout our stay. The food was delicious. we especially highly recommend the Prime Rib dinner buffet! Our room was very clean and spotless, which made our stay even more comfortable. We truly enjoyed everything and would gladly stay here again. 😊

We arrived to the hotel to be welcomed by drummers which made our arrival special. We booked a premier room for 2 nights, as we wanted to stay in a nice hotel at the end of our holiday. To our surprise the hotel upgraded us to a massive junior suite was amazing! The breakfast was good and the coffee they served with breakfast was the best we had out of 5 hotels we stayed during our visit in the Philippines. The customer service was good and the hotel was very clean. To