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staff does not allowed early checkin and would charge you per hour if you really wanted to checkin prior to check in time, AC does not cool up the room and water in the shower is really weak it was a struugle to take a shower, there’s hardly any water comming out.

Personnel très sympathique pour l'accueil et pour répondre aux besoins... vraiment dévoués ... mention spéciale à Marie et Ben ! Bravo ! Les chambres sont simples et sympas ! Bon rapport qualité prix ❗

Hotel had renovatie (geluidsoverlast) en zeer beperkt (geen gezellig) ontbijt mogelijk. Badkamer had enkel koud water mogelijkheid. Goed internet aanwezig.

Thank you for all the consideration. Stay one night and sqtisfied with the kindness of the lady in front desk. She is very nice and very helpful

O lugar é lindo e incrível. Só cama que achei desconfortável, o colchão já estava bastante desgastado.

It was indeed a great stay! All the staff are very friendly and so accommodating. Special mention to Ate Joy and the other front desk Ate (I can't remember her name) Kuya (the night shift duty all around the staff. They were all helpful in assisting me to use the facility for working at night in the lobby area. Looking forward to staying at Novies but this time with my family. Novies is a safe, clean place, with easy access to almost everything. Thank you for a great stay!

The staff where pretty good, but the room poor I guess you get what you pay for. Shower was cold no hot water, lots of ants and your always itchy. So called blackouts where there is no power half the day and during the hottest time of the day, power in room but no air-con they say due to generator. But we never heard one and the meter on the pole was working lots of power, they are shutting of aircon with separate switches as we seen when we complained about no air. Our last night I heard voiced then the sound of breaker clicking off and the aircon, its very hot at night sleeping with no air-conditioning.

Room # 30 wouldn't recommend to anyone severe water pressure problem in the bathroom, for couple times there was no water at all in the morning, we used bottled water to wash face. No wifi was available during our 5 day stay.

Overall stay was decent. The staff was helpful and tentative. However, the hardware of the place was sufficient at best... The room itself was spacious, but warm water wasn't available through the showers so get ready to take a cold one after returning from breezy late-night scooter rides home.

Housekeeping is almost non existent.. never cleaned our room unless sudden rain cause flooding in the room, sheets and towels were not changed daily or alternate days, altho staff n owner are friendly

The overall stay was ok besides two of my friends were robbed. We didn't know they left their money in the room if we did we would of told them not to or at least lock it in the suitcase like we locked our electronics. But we def locked the door and still someone came through and took their money from their wallet. Talked with the manager and the front desk girl but all they said was this never happened before and didn't do or say much of anything else after that. We couldn't wait to get out of there. Didn't even stay our last day there.

We stayed at the hotel 2 night and in that time we didn't any have water at all in the room. We commented the situation twice to the receptionist, the first night at arrival and again in the morning without any solution. In the evening after an all day out , we complained about no water to the owner who was really rude to us and told us that we could leave the room straight away and he could returned the money back, It was 23 hours at night. He didn't apologized or give much solution that to leave the hotel ...

The hotel is cozy and comfortable. The staff is helpful and very kind.

The staff was very accomodating and provided excellent service. Lala at the front desk was very helpful and very attentuve to our needs. A very cozy place to sleep in. My only complaint is the plastic covering on the mattresses. Very noisy when you move or the person sleeping with you and makes it feel warmer.

Customer service was really good, they were very accommodating and gracious esp Maria.they offer great deals for the island tours.

Not so good. Our room was not cleaned for the whole duration of our stay. The room and bathroom had unpleasant smell. Staff though were friendly. Mr. Ramon, the owner, was kind enough to ask his son to drive us to the van terminal on our departure from the place.

There was a cockroach in our first room which was really far from the front of the inn and then my family transferred to a room closer to the front and there were moths outside the room every night when someone's wanted to leave the room we had to turn off the lights just so the moths didn't get in. The food and service was good but the overall cleanliness of it was really bad. Lots of bugs and no hot water and the wifi was bad it barely worked. The people were really nice and very helpful but overall at least for my family...we will never stay here again.

The view from the room was amazing, you can really see pretty much all the islands in the area. it was a very pleasant stay; a cosy, clean room and friendly staff. I booked a tour with the front desk, it all went very smoothly. The hotel is a 10 minute walk from the bus station and a 5 minute tricycle ride into the city centre. The facilities are clean and accessible and there's free coffee available all day long. The only complaint is WiFi, it's pretty much non existent, didn't work for me at all, neither in the room nor reception. I still recommend this hotel, I really enjoyed my stay.

Les chambres ne sont pas faites tous les jours . Faut batailler pour payer le juste prix des tricycles à El Nido. Bref El Nido C'est finalement cher pour la qualité en comparaison de toutes les autres lieux visités aux Philippines tels que Coron Island , Bohol, Panglao , Malapusca . Tour A et B fait avec un pêcheur ... le rêve à l'état pur ...et j'ai payé 30% du prix des tours operators. Bref il a tout fait pour s'assurer que nous que nous ayons les lagons et les plages rien que pour nous .

We booked online about a month in advance, primarily for location and price. We were uninformed about the place or the unit(s) themselves. Check-in was stressful because we thought they knew we were coming, they didn't. And they had no idea of what we had reserved until the regular receptionist returned about 14:45, (when ck in was 14:00) and put us in a place high on a cliff with little room in it. We then asked about something bigger and we ended up in another room, much more accommodating. The bathroom was natural stone with tile & large. The water could be sandy or rusty at times, why? The people tried hard to accommodate us. The units are more attune to being an older cultural type of structure. We were told the owner wants to keep the facility like bamboo with thatched roof type of ambience, which is okay, maybe even great for backpackers, (which is a lot of their business). They were building more units. They do have a restaurant and they do sell tour packages but we didn't use them. They work strictly on cash which is why we chose to use other facilities. They restrict the use of a/c, electricity from 10am-4pm. One evening the electricity was out causing some stress. The only TV was in the reception area. They had some inadequate Internet WiFi near the reception area but it was weak and many people would try to use it in the evening.