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지갑분실함

전체적으로 호텔 직원들이 친절하고 무엇을 도와드릴까요? 의 자세로 여행객을 대해주어 고마왔습니다. 별 불만이 없고 편안하고 안락하게 사용할 수 있었습니다. 해변도 가깝고 음식도 얼마든지.. 특히 학술회의 호텔이 맞은편에 있어서 저렴하게 숙박하면서 회의발표도 쉽게 할 수 있어 편리하였습니다. 단지 공항 셔틀 운행 서비스가 있어서 여행객을 호텔까지 데려오고 또는 공항까지 데려다 주는 시스템으로 착각하였는데 비싼 요금을 지불해야 한다는 것이 실망스러웠습니다. 공항 셔틀은 유료라는 것을 명기하였으면 좋겠고 SM Mall of Asia까지도 하루 두번 시간이 정해져서 운행하고 돌아오는 편은 택시로 와야하고 가는 편만 제공한다는 것을 분명히 한다면 호텔 이용객과의 마찰이 없을 것 같습니다. 또 하나 급히 전화할 일이 있어 로밍요금보다도 호텔 비즈니스센타를 통해 전화했는데 중간 중간에 다른 전화를 받으면서 내 전화를 대기시키고는 나중에 전체 요금을 저에게 부과하여 실랑이가 있었는데 결국은 해결되었지만 불쾌한 감정은 서로 남았습니다. 좀 더 새로운 상황에 세련되게 대응하는 자세가 더해 진다면 친절한 서비스의 정도가 세련되고 친절한 서비스로 향상되지 않을까 합니다. 친절한 점이 고마와 객실과 프론트 데스크에 팁을 남겨 주었지만 전화요금 문제로 완전히 상쾌한 기분이 되지 못한 것이 아쉽네요.

Je le recommande aux visiteurs qui viennent à Manille j'ai aimé beaucoup propre le personnels est gentil est serviable très sécuritaire aussi le déjeuné est bon

Location is great. Clean and very helpful staffs.

Nice place to stay

Property had good service

基本的に満足できるホテルでしたが、床がキレイではないので、履き物が必要だが、備え付けのスリッパがなく、自分も靴しかなかったので靴を脱いで寛げなかった。

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Authentic place

Everyone's very friendly!

O hotel, ainda que antigo, tinha boa localização e o quarto era espaçoso. O ar condicionado fazia muito barulho, o que atrapalhou a noite de sono.

パサイエリアとエルミタ・マラテエリアの中間くらいにありどっちにも行けるため宿泊しました。プールは思ったより小さいです。6人部屋がありパーティーをするのに向いてます。スターシティまで歩いて行けます。また泊まりたいと思います。

Spacious&quiet room w/pool included ! Staff&security guard are caring&kindly. Till next time to visit again here thank you so Much for accommodating us!

Great staff, very accommodating awesome breakfast.

I chose this place since it’s relatively close to CCP. First thing, checking in (for an executive room) took 1 HOUR initially, only for the staff to tell me there are no available rooms. I approached the staff and was told to wait for 30 minutes for cleaning, 30 minutes passed, they told me the room is still being cleaned. After 2 hours, they led me to a room without a tub, which is apparently my online request. They told me that only some executive rooms have a tub, contrary to what they market here in Expedia (there are photos of a bath tub in the hotel gallery) which I wish should’ve been clarified more. I could’ve went to a better hotel instead. The room is not soundproof. Room smells like smoke, there are small cockroaches inside the bathroom. There are no room slippers available. Noisy air conditioning unit. Breakfast is mid. My worst hotel experience to date. Will never book here again. Not worth the price I paid.

The room seemed different to the photo in website and the bed was not stable. No reasonable alternative was offered other than a room upgrade with no discount. Very expensive alternative was disappointing. Very average for the price.

The staff are very nice and helpful.

Excellent staff, accommodating and helpful. Room was spacious. We were placed at 7th floor, however there were few issues, such as WiFi not accessible, water in the shower was so slow, bathtub was slippery- anti-slip mat would be very useful as I slipped whilst getting into the tub, and fixtures need upgrade.

Excellent Staff, they were all approachable, accommodating and helpful. The issue noted were the fixtures especially in the bathroom, they’re old and need replacing or upgrade, also towels and beddings.