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Good dining options in and around the hotel. Staff is free friendly and helpful. Overall good experience

Arrived at the hotel to find I had been allocated a different room again despite confirming my preferences after having previous problems in getting defects corrected in the rooms I had been allocated.

I had repeated problems from previous visits, which were not properly rectified despite continuous reporting. These included Blocked drains, USB outlets not charging, power outlet on desk not working, hair dryer cord too short to be of use, TV controller battery not working, toaster in all day dining takes a long time to toast, and was full of old toast slices behind the toaster due to poor delivery, lack of basics provided in ADD including no butter at bread station, no serving spoons with many dishes, lack of large mugs for coffee, no bowls at fruit station etc etc

I was staying for 1 week on a business trip and this was about my 5th stay. I have had issues with shower drain being blocked, then bathroom wash basin being blocked which should be picked up by housekeeping. The last 2 rooms I have stayed in also had the hair dryer re-wired (illegally with taped joints under a wet area) and the power cord to the hair dryer was too short to be able to use it and I had to request a longer cord be fitted. It is also inconvenient to have to pay every time for a meal, laundry etc rather than paying at one time at the end of the stay. The air conditioning is noisy and drafty. The all day dining has been closed down for 50% of the area for floor replacement and the menu has been compromised during this time which I raised with the F&B manager at his request for my comments, but no improvement and if anything the choice has been less because of this

The room was tired and AC noisy. The shower drain blocked so had not been cleaned and the hair drier had a permanently wired connection which to use it meant having to crouch down. The kitchen in the all day dining was half closed due to refurbishment and was noisy plus reduced menu due to this. The toaster was old and in poor condition and did not work (toast went through 6 times without browning) and the kitchen staff ignored my request to fix it, and seemed uninterested

There were no hand towels after the first day. Laundry and Front desk do not answer calls - approx 6 made to arrange for laundry pick up and had to visit front desk to arrange. Then it was not ready when it should have been - I called to chase up delivery and they came to collect! Was charged for breakfast when it was in with cost so they had to refund. Room cold and AC noisy. USB points did not work

The room the bed and the other facilities are extremely comfortable

This hotel offers a very comfortable stay in general. The staff are very friendly, and all the facilities are in perfect condition. I really enjoy staying at this hotel and hope to stay here again next time.

The front desck stuff very freindly and hotel very clean , very good management

Property was very good , I am not satisfied with check in , no welcoming from front office . Even no greeting ,just get details and check in . Breakfast okay .but food taste better improve .we order omelette with cheese it's not recommend which they use cheese . We booked executive plus room ,we expected some welcome amenities .there is nothing .

Overall experience was too good to explain

I like the cooperation the staff with their customers i will repeat my stay.

I stayed in the hotel for six days. The hotel is clean and comfortable. The reception staff are friendly and helpful. Alao good location. It's just the breakfast that i will mark them down on as there was not enough varieties.

Great room nice pool friendly and helpful people who go out of their way to help

One person from the management was not up to my expectations.

It was an amazing experience. They have the nicest staff ever

As we checked in late, the front desk asked if we want our room smoking, Which I replied NO, then he said I will upgrade you to an executive room, which we were pleased. Then we went to the room to find out as if some one was either still in this room, or they just forgot to clean it! Then on our check out, I was told at 8:30 AM by the doorman, that no Valet personal available, they just gave me the key of my car, and asked me to go to the basement to find your car and then you can leave!! This was a first, as the hotel in total did not show any proof of being a 5 star Hotel, if I would have seen such a thing, I would have called it a 2 star and maximum a 3 star Hotel.

Room was great. Good hotel. Nothing to complain about. The Lebanese restaurant outside was wonderful

Modern amenities and well kept

Love it