아드레스 자발 오마르 마카

I wanted to share my experience staying at your property during my recent trip to Mecca. My first stay with you in February of last year was truly exceptional—it was, without a doubt, the most comfortable hotel experience I’ve ever had. The beds were incredible, providing the best sleep I’ve had in my 29 years, and I was eager to return for that same level of comfort and quality. However, during my most recent stay, I noticed a few inconsistencies. The bed did not meet the same standard as before, and the service was noticeably slower. For example, I had to wait three hours for a dental kit from housekeeping, despite multiple follow-up calls. Each time, a different staff member assured me it would arrive promptly, but there was a significant delay. That said, apart from these issues, my stay was still pleasant. I’m unsure whether I’ll rebook in the future, as the exceptional standards from my first visit were not fully replicated this time. I hope this feedback is helpful as you continue to refine your guest experience.

Happy with my stay, only my bathroom did smell, breakfast on Saturday was chaotic, took us time to sit, food and service weren’t that good, but improved next day!

Took me two hours to check in as there systems did not link with Expedia’s 30 minutes after they realised it’s there mistake did I get a room. The staff was courteous and they did upgrade me but then again when I booked a car to go the concierge forgot to book one. This was his only excuse. The lady at the guest relations was excellent and helpful beyond that everyone else was incompetent and the systems were flawed. Never again staying at address Makkah or any other address

A new, clean and great location

I liked everything about this property. Easy access your taxi can drop you off directly at the hotel lobby no matter what time of the day unlike other hotels during Ramadan. Specious, family friendly, dining experience, cuisine was just wonderful. Made out Umrah during the Ramadan really relaxing and comforting. I am definitely coming back next year Inshallah.

terrible service

Great experience overall I will definitely coming back

Wonderful

The reception was excellent, lobby ambience is superb, its a modern property, but the service was poor from the room cleanliness to the laundry. The lift is also not SMART and not well clean. The floors walkways not well maintain "cleanliness"

One of the worst stay at address. Beds were smaller and uneven than standard twin room beds. I can tell this was some low quality beds to accommodate the season, even after multiple tries they didn’t change the room. Lifts are dead slow.

Extremely Disappointing Experience – Would Not Recommend This was by far one of the worst experiences I've had, and I wouldn’t recommend it, especially for families with children. From every angle, it fell short of expectations. The staff would greatly benefit from proper customer service training, as the service provided was not up to standard. Additionally, the quality of the food was poor, and the prices were exceptionally high considering what was offered. Overall, it did not meet any reasonable expectations, and I would not consider returning.

Nothing

Sewage smell in the room

Very good

Excellent location

They weren’t helpful at all.

To long eating during check in No shower body soap Hose cleaning is not as good as it should be Elevators is to slow

Alhumduillah beautiful pray area on floor 36 and very comfortable bed room. Short walkable distance to Al Haram Masjid. And staff are very helpful and assisted without asking.

Great Services, and about 8 minutes walk to Masjid Al Haram

Don’t book there unless you’re an athlete this place it faaar away from haram and you have to climb the mountain to arrive beside the construction and poor air quality the room was basic no shower gel no shampoo no body lotion all bottles were empty Also the receptionist Sara was not nice when we asked her to check us in quickly as we want to go to haram to pray She didn’t liked that we asked her that Idk why Beside all that no accurate information from the staff when we asked for a car to the airport one staff told us to wait four minutes another staff shouted at me and said after half an hour “Non saudi’ We ended up by riding with a lady who is going with her cousin to the airport because of the lack of services and limited access to transportation