에이팩스 워털루 플레이스 호텔

When I checked in, an older staff member offered me an early check-in, which I appreciated. However, the room she assigned me was an accessible room with almost no view, very little natural light, and no shower curtain. It felt quite dark and uninviting. I asked to change rooms, and although she repeatedly told me the hotel was fully booked, she eventually offered a different room. This new room was noticeably bigger, cleaner, and had some sunlight—much better than the first one. Additionally, she never provided my Expedia VIP perks. It wasn’t until I re-checked in (to move to the new room) that a different concierge finally gave me a free drink coupon. I'm also unsure if all twin rooms are located below the check-in floor (which is on floor 5), but my room felt like it was beneath the hotel or at bridge level. It gave the impression of staying in a basement, which wasn’t enjoyable. Given these experiences, I’m uncertain if I would choose to stay at this hotel again.

It's a good hotel. Above all, the location is the best. The facilities and hygiene are also good. However, the shower room drainage facility is inadequate.

기차역과 연결도 되어있고(체크아웃전 엘베에서 보고알았네요) 방도 크고 깔끔하고 직원분들도 모두 친절하셨어요.욕조도있어서 좋았고 ~ 모두 만족입니다 에이팩호텔에대한 좋은 인상이 남았네요

Kind staff, excellent location

기차역에서 가깝고 old town과 new town 경계에 있어 이동하기에 편리함

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Quite a tired looking hotel. Greeted several times with dirty crockery in hallways. Food was nice at breakfast and a la carte menu. Australian guy and girl were very efficient. Restaurant was cold - people sat in jackets. The main thing that was dissapointing was the pool was freezing. No one was getting in.

Convenient location from the station (tip to use exit 3 and get the lift, or at the very least out onto Princes St if you have cases). Room was quiet, clean and comfortable and all staff were very nice, despite there seeming to be a lot of many customers around (if you don’t pay for early check in don’t be mad at people if you have to wait?!). The fire alarm went off one night, but that was due to some idiot deciding to have a 2am cigarette in their room. Both the sauna and steam room were a welcome addition but the ‘Spa’ very small. Perfectly fine for a short city break or work trip though! Breakfast was good, but the cafetière option was just filter coffee so wouldn’t recommend ordering that and just stick to the machine. All in all, I would stay here again.

Excellent hotel, with extremely friendly staff (particularly at breakfast). Good pool facilities and nice bar also. Perfectly located.

Excelente hotel, pessoal atencioso, instalações muito boas, localização central. Recomendo

Le personnel est très attentionné envers les clients

Had a great stay here for a few nights! The hotel was beautiful and in great condition. The location was great for exploring and dining out. Our room was located on a lower floor and it was very peaceful and quiet. Check in was a breeze. Will definitely stay here again when we are back.

Liked the breakfast

While the hotel itself is lovely parking was a real issue, no onsite parking & if you don’t have a mobile phone to scan for parking at the hotel you don’t get discount at car park which is a 10 minute walk from hotel

Amazing breakfast!! Our room was quiet and very comfortable. I highly recommend this hotel.

Beware there's no parking at this hotel. Parking is behind it and takes 10 min to get to from the front of the hotel. Ask at the desk how to nav from parking to hotel so you avoid lugging your suitcase up a bunch of stairs outside like we did.

Great location. Easy to walk around. Great staff. Only complaint the shower door was missing a water strip at the bottom, so when you opened the door the floor would get wet outside.

The staff made my birthday a wonderful experience.

Great amenities and location without being too overrun with tourists. The staff were really nice, although the process for checking in new guests could be smoother. The only thing that I think needs changing is the room service. The app allows you to put a tip, but the tip doesn't actually go to the person bringing me my tray.

Amazing hotel with professional staff. Highly recommend.