포나브 캐슬 호텔 & 스파

Two of the facilities were closed .resistance pool and hot tub No prior warning of this Plumbing was noisy letting water runaway in the bathroom sink resulted n some very loud gurgling. Breakfast staff seemed inexperienced We had to request toast then jam neither was offered. We felt this should have arrived with the hot drinks drinks or at least offered Bathroom worn Eg cistern button had a missing piece Shelf under sink marked Bath panel is needing replaced Bathroom door was chipped The bedroom floor was uneven which can be expected for an older property however there was a distinct hole/depression around the foot of the bed which could be a trip hazard. A car alarm went off several times in the night and again at 6 am. I feel the staff should have located the owner and asked them to address the issue ie disable the alarm The car was directly under our window. We requested a latte at breakfast this was an extra charge and was brought by the breakfast waiter and yet there was a small service charge for this. I felt this was little bit miserly. I could have asked for the charge to be removed but i just left it on the bill These things did not spoil our trip we just felt they should not occur in a 5star hotel. The room was clean and tidy and warm The bed was very comfortable. The location is amazing the ambience was very good just let down by these few things We will return next year due to a booking error on my part hopefully things will be addressed.

Kept waiting over an hour to check in...shower enclosure drain did not smell good. I ordered flowers for my wifes special birthday abd asked them not to put lilies in as allergic, and they did ! They also forgot to present a happy birthday treat at dinner. Given the amount I paid this 2 day experience was very disappointing

Lovely views. Food gorgeous . Spa area disappointing. Pool area small and dull, not great lighting . The steam room was totally dark, no lights working! Area where steam room and sauna was was freezing. Odd area with two couches in a very large room. This would be lovely with lots of comfy seating, cushions, nice lighting so it could be used to relax in, read in, etc. Such a waste of space. However, I had the best massage that I’ve ever had…and I’ve had a lot!…from Megan. On our second day , we went for a walk into Pitlochry after breakfast then I wanted to sit in the lounge area of the hotel and read my book for the rest of the morning, early afternoon. The lounge are was closed until 2.30pm! How weird. The only place to sit was in the restaurant. Not at all what I would expect from a 5 star hotel to not have a comfy seating area open at all times. Another thing I have definitely never had to do in a 5 star hotel is pay for a latte our cappuccino at breakfast. Even at 4 star or a recent B and B we stayed at, this was included in the hot drink choice at breakfast. All in all we enjoyed our trip but won’t be back as have stayed in other spa hotels that have a much better spa…Stobo and Roxburghe Schloss to name two.

Breakfast was excellent , the staff are very friendly.

Lovely stay. Great views over Loch Faskally. We even saw a red squirrel. Lochview garden room was amazing. Tea, coffee, snacks and a fridge in the room. Sofa and chairs to relax in. Balcony overlooking the loch. Staff all helpful and professional. Door man ace! Spa peaceful and tranquil. Both dinner and breakfast were outstanding. Would recommend the experience.

Lovely location and helpful staff

Chambre et cadre

Friendly staff, food fantastic. The Spa some thing else

Awesome property with extremely attentive staff.

Lovely hotel, lovely Spa, very helpful staff.

Had a fantastic 2 night stay for our 50th Wedding Anniversary. Our lodge was lovely, a bit tired but spotlessly clean with stunning views overlooking the Loch. The staff were all very friendly and nothing was too much trouble for them. On arrival we were greeted by Arthur the Concierge, he was so lovely, helpful & extremely knowledgeable about the Castle and surrounding areas. His colleague Mike was also lovely & very helpful. The reception staff were equally lovely and we were welcomed with a very nice wee dram of whiskey which went down well. The food in the restaurant was delicious, we didn’t have one complaint. We used the Spa facilities and the staff there were also first class just a shame the cleanliness in the showers and spa bath weren’t.

An amazing couple of nights at Fonab Castle. The staff were outstanding - so attentive and kind. Staff are a real asset and made our stay all the more enjoyable. We enjoyed using the spa facilities. Breakfast was delicious. Dined in the restaurant which was fantastic. Fab chat with the concierges when coming and going; and they were always on hand to help. They made my two children feel very welcome. Would definitely recommend and would definitely stay again.

Liked lovely man that greets you on arrival and helped with our bags to the top floor when the lift was out of action. The room was spacious and very comfortable (the penthouse suite) however was freezing! No one thought to heat the room for our arrival?? First couple of hours kept my coat on. An engineer then arrived after asking reception twice to fix the issue. No toiletries for the bath - ixed to the wall by the sink out of reach. My husband told hotel it was a very special occasion a week or so before but absolutely no reference to this throughout the stay. That was a bit odd for a 5* hotel. The room wasnt cleaned after our first night despite asking for it to be done while we were out till 2pm and being assured it would be on our return. The spa is BASIC. Pool too cold to swim. Limited beds and crowded sauna/ steam room so stayed for 20 mins only. Treatment although lovely was not 90 mins. More like 75. And the noise from outside completely detracts from being in a zen like state! (£160 btw). Now the biggest issue is staffing. All are very very nice but theres just not enough so as a result service was so poor. Staff divulged they were working on days off to cover. The hotel was pretty full but owners clearly skimping on staffing costs which means that although a beautiful castle this is absolutely not 5 star service. So unfortunately left a bit deflated for what was an expensive weekend, not somewhere i would return sadly.

Fantastic room in the castle . Bar area in the evening lacked ambience. Given poor table for 65th birthday celebration at dinner but this was changed. I don’t think 4 mouthfuls of duck terrine starter is worth £18 although it was tasty. .

Overall a really great stay. Food, staff, surrounding areas were excellent but the room was very tired and underwhelming for a suite. Not worth the money and we wouldn't return, to the same suite anyway.

Luxury at its finest. Beautiful rooms, kind and attentive staff, wonderful food. Brilliant view of Loch. Staff go above and beyond to make your stay a 5 star one. And it’s February lol. Imagine the warmer seasons. Easy to get to and all the attraction in and around Pitlochry

Staff were very attentative and castle room was lovely.

Staff were excellent. Nothing was too much trouble.

Large, nice, clean room. Pet Friendly,Good tea/ coffee service. Lovely breakfast and lovely property and nice, helpful staff. Great location, especially for the Pitlochry Theatre, which is walkable as is the Main high street in Pitlochry. Would stay again!

The staff were very friendly and professional. The room was very nice. One thing that did stand out unfortunately was the temperature in the dining area. It was very very cold when we were having our meal. Although I didn’t sit with my coat on there were some other guests that did