Holiday Inn ABERDEEN - WEST, an IHG Hotel

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I booked this hotel as it had a fit was centre. Upon arrival I was informed it was out of order, no mention on the booking page. Key card didn’t work and was stuck outside my room for 20 minutes.

All good

Overall the hotel is very good and the restaurant for dinner and breakfast is okay too. A few niggles the hotel need to sort out. Only one of the 2 lifts were working and the lift displays on the floors didnt work either. There was no notice to say that one of the lifts didnt work. The literature states the bar is open until 12pm, yet when we returned from a night at the theatre at 10:45 and fancied a drink to unwind the bar was closed and reception told us it closed early. We were offered room service but I dont want to drink in the hotel room alone. Also I had to wait 15 minutes for scrambled eggs to be replenished at breakfast, and had made staff aware it had run out. Niggles but it dies affect your overall opinion.

Unfortunately we had a family crisis and we could not stay at the hotel

This was a very nice place to stay. Outside of the city center, it’s quiet, just across the street from shops. It was very convenient for day trips outside of town.

Work stay

Great place to stay, good location, service and facilities.

Ample and easy parking. Comfortable bed. We had dinner and breakfast in the restaurant and both were good. It was Easter sunday and they had an easter bunny giving out easter eggs to the kids which was a nice touch.

Easy to find, great location - ease to the airport and tram into the city

Nice staff, friendly and helpful but people making noise late on/early hours spoiled it. Room ok bit drab. Bit dry Not sure I'd stay there again

A super standard of hotel, I only stay here when the price is within my budget.

The Holiday Inn Westhill is excellent - parking easy, accommodation, meals and bar good, staff very accommodating

Disappointing service, my booking was confirmed for the night then 2 hrs later received a call from them they are overbooked and the lady asked me to cancel my booking. When I requested them to call Expedia the she said no its not their problem. After calling expedia support when their agent try to reach the hotel to 3 times to verify there was no answer. I would avoid this place. Expedia support staff helped find another hotel.

Heat was not working properly

I had just recovered from a bad chest infection and spent most of Christmas in bed. I felt much better and started my journey home 460 miles in total. Decided to treat myself to a posh hotel with dreams of having a nice hot bath. I upgraded to a family room for the bath. I ran the bath but could only get Luke warm water and had to boil the kettle 4 times and even then it was just warm. There was a big long hair at the side of the bath obviously not mine. Anyway I really struggled to get out of the bath and I consider myself fit. Handles seemed too high. Well got dried but the room was freezing. So followed instructions for heating. But made no difference intact the fan was so loud I had to turn speed down. I went to bed having to fold the quilt over on its self to keep warm in the night. I woke 3 times in the night because of the noise of the heater in the end I switched it off at about 3 am. Got up this morning feeling ill. Absolutely awful stay. Yes it was snowing outside but you expect the heating to keep you warm.

Everything all good

View from window was the roof of the Hotel reception/restaurant so not the best. Room was nice and verry clean, bit of a let down we didnt have a small fridge or microwave, did hovever have a kettle and mugs and an ironing board, all chanels on tbe TV were blury bit of a shame you couldnt cast your phone to the TV for Netflix, YouTube ext, was a heater in the room but only blow cold air so room was rather cold considering its december.

We always enjoy our time at holiday inn Westhill Aberdeen . The breakfast is excellent and the 2 young lady’s who work on the Breakfast Shift are alway helpful and very friendly

Lovely clean rooms. Dog friendly which was a must for us . Woken at 6am onwards though with banging room doors!