말메이슨 에딘버러

Lovely room but could have done without all the scaffolding. Staff were very courteous but they need to better highlight where the hotel Car Park is! Postcode needs to be changed, as Sat Nav takes you to a private road which doesn't allow access to the hotel!

Terrible room service meal we have pictures to prove it The room was very tired and basic and certainly not worth the money

Great room, wonder ful staff and excellent food.

Great

As expected from Malmaison, comfy, clean rooms. Loved that this hotel has a car park. Good location

Friendly welcoming staff. Delicious breakfast

Echt hervorragend 🤗🤗

Lovely staff and great breakfast

Amazing hotel. Staff faultless. Relaxed at atmosphere where you can feel special.

Good over night stay

When I booked the suite room, it was for 3 people (2 adults 1 child). When we got to the room, there was a double bed and nowhere else set up to sleep. When I raised this with reception they said they could set up the sofa as a bed, which I agreed to and this was to be done when we were out for dinner. When we came back, I wanted to put my 5 year old straight to bed, but no one had been in our room to set this up. I then had to go down to reception 2 more times to ask them to set up the bed, which they eventually did, but it was about an hour after we had arrived back from dinner. I would have appreciated everything would have been ready for when we arrived at the room considering I booked it for 3 people

Clean room & hotel as a whole. Friendly staff and comfy bed and pillows.

Fresh food. Adequate for a good start to the day

Was lovely to stat back here, everything is just so well done. Will be back again.

We have stayed before and its our 'go-to' hotel when staying in Edinburgh This time though we had issues with the shower head and one of the radiators, but we told reception Breakfast is good, although poached eggs were hard this time who wants hard poached eggs? Overall a great hotel though

Welcoming staff. Great room. Good location

Un bruit lancinant dans la chambre ne provenant pas de la Clim Accueil au top. Chambre propre et très sympa.

Excellent customer service, friendly staff, clean room and the staff gave us a lovely upgrade. Perfect hotel if you’re heading to The Kitchin for dinner.

When we arrived and checked in, the room felt rather tatty and didn’t really look as nice as the pics online, after our first night, the toilet flooded the bathroom and we realised the kettle didn’t work. Reception rectified both issues quickly, new kettle and moved us to a new, upgraded room. The upgraded room was not much of an upgrade, again a bit of a tatty room, very cold and cobwebs on the ceiling! There was a bathroom fan that wouldn’t turn off, so constant noise, I told reception and someone came up to sort while we were out for the evening. Overall the staff were very nice and helpful, the hotel just didn’t meet expectations I had from the nice pictures online, I feel the rooms are in dire need of an upgrade and wasn’t worth the price we paid.

Great stay as usual! Love Leith