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At check in we were allocted a room on 3rd floor and informed the lift was out of order. As my Wife has a heart condition and is awaiting surgery this was unsuitable. we were informed that Expedia had been informed of the lack of a lift and that they (Expedia) should have advised us of this fact before we arrived. We stayed in the hotel for only one night checking out on the 27th June as my Wife found the stairs extremely difficult, having to stop and recover at each landing. I have to say that the receptionist carried our luggage up to our room which was much appreciated. I believe that Expedia failed in their duty of care for us as their customers and as such would hopethat Expedia compensate us for a shortened stay. William Steele

The location and view was excellent!

Poor standard overall. Lift broken - had to climb several flights of stairs which was difficult as I have arthritis. Room ok but needed some talc. Parking inadequate as 11 spaces and 41 rooms. Breakfast was very poor, little choice for those who do not eat fry ups. Asked for alternative- scrambled eggs, but not available apparently. Toilets in the public area were dirty . Definitely not a 4 star hotel

Staff was outstanding. The rooms were out of this world. Great location and the views were great. Traveled from the USA and our hotels could really learn from you guys. Also Rona webt above and beyond, she deserves a real pat on the back. The male manager was awesome as well always checking to make sure everything was ok.

The great thing about this hotel was the location. It’s a lovely quiet location a short walk from the town. The room was ok. Clean. Bathroom door stuck every time and the bottom sheet was not big enough for the twin beds that had been pushed together. The downside was that there was a comment that we had booked through Expedia when we arrived. We know that booking through third party companies rather than directly can lead to guests being given the less favourable rooms which can be disappointing. On this occasion, we were given room 42 on the fourth floor. We were told that the lift was out of order but ‘it would be good for the extra cardio’. We weren’t bothered about the lift but it may have been difficult for older and less abled people, especially as most of the steps were steep. The major problem was that room 42 is directly beneath some kind of metal structure on the roof (which would likely be an issue for anyone on the fourth floor) and we were kept awake both nights by horrendous clanging due to the wind disturbing whatever it is. We both had terrible headaches and feel that this issue must be known to hotel staff- were we put here because of our booking through Expedia? The hotel wasn’t overly busy so I’m sure there must have been other rooms. Also, be aware that the hot water is SCALDING HOT. Parking was handy but very tight. You can park on the road do a fee though.

We could see the sea but also the bin store. We liked the spa bath, but the rooms are in need of some TLC.

Limited view of the sea from the room. Only informed on arrival that due to refurbishment works there would be no restaurant or bar facilities. This would mean visiting another property for food and drink, may have been easier to relocate booking to that venue. Staff helpful, room clean but issues with the odd location of sockets and lights switches on headboard.

Room clean and spacious. Adeed bonus of nice jacuzzi bath. Little in way of facilities, no food or drink due to refurbishment, however, they were available at a sister hotel not too far away. As stated previously, the hotel is being refurbished. That is necessary as it looks tired in areas.

Requires Significant updating… bedding very clean fortunately, however other fixtures and fittings desperately needing a fair bit of money spent on them, not to mention proper maintenance (plug socket not securely affixed to the wall) and increased number of sockets

There was no breakfast available

No view, no bar, no restaurant, told to visit sister hotel 200yds away for breakfast or evening meals. Although signage warned of hot water, it was actually instantly scallding.Staff were friendly enough but would never stay at a Muthu group hotel again.

Sea not visible from our room. Gloomy.

Staff very nice , clean room and very comfortable bed

We had booked bed and breakfast but the restaurant was closed and no alternative was offered unless we paid extra and then it was only go in to town and find somewhere. Also it states a lift but what they don’t tell you is you have to walk up the first flight of stairs to get the lift. Would not have booked if I had known

The staff was friendly, there was no hairdryer or fan in room which was stated in description of room

A very comfortable stay and a nice water view room. Disappointed the bar and restaurant were not open but had excellent meals next door at Porcini restaurant.

No kitchen available. No bar both closed

Last minute booking. One of the cheapest rooms for night in good location. Staff very friendly & welcoming. Room was large & clean. Only issue was room was very hot & couldnt turn off towel rail in bathroom. We're light sleepers & floor above was creaky when people were moving about. Overall though for an older property the stay was good value.

Good overall