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It was closed and I have not received any refund

I booked the Torrs Wrren Hotel on 14th Januaryfor B&B for Sunday 19th. Free cancellation before 10.00 on 16th. Pay at Torres Warren. On 15th I received the following wia Hotels.com: Dear Guest; For your arrival for Friday 19/01 please make your way to our sister hotel The Harbour House in Portpatrick , where we have a room allocated for you. We have tried to upgrade your room type & we hope that you enjoy the Harbour House Hotel. We have allocated to you a 2 bedroom Apartment . Breakfast is included, delivered to your room & is Continental. On the same day 15th as far I remember I replied to this pointing out that I was booked for SUNDAY 19th not Friday and asking for confirmation. I also rang both the Torres Warren and The Harbour House Hotel but got nobody on the phone. I left a message at Torres Warren again asking for confirmation that it was for Sunday.. No reply On 15th at 13.53 my account was debited by the hotel one day before I could have cancelled for free. I was unaware of this for a day or two. On 18th I had a telephone call to confirm that I was booked into the Harbour House Hotel as above. The caller did not seem to be aware of my communications sand apologized for the mistake on the date. Anyway I accepted the apology and the booking having looked up the reviews on Hotels.com On 19th we made our way to Portpatrick to the Harbour House Hotel. The situation was in a negative way not as expected -entrance shabby, breakfast very poor, bar closed at 20

Everything you need to know about a place you can tell from the reception you receive when you arrive. I was greeted by my key in an envelope and a number to call if there was an emergency. The hotel is described as welcoming - not true as the only person I met was at breakfast. The lights were off in the reception rooms when I explored after check in, so I didn’t feel comfortable sitting in there. Breakfast was adequate - toast, cereal, yogurt, etc. Room was big (I was in the Pink Room). The calking in the shower needs replacing as it’s mouldy.

Very clean super food excellent all round *****

The room was large, bed comfortable and Shower good Down side room was not the cleanest. Both bath and sink looked like they hadn't been clean, lots of marks on blinds, floor and mold on window frame of bedroom.

Gentleman that showed us to our room was welcoming, didn’t see him after that. The lady that served us breakfast had an unfortunate manner. Asked first morning if I could have scrambled egg instead of fried she said it comes fried sir! The second morning she asked us what we wanted we said full cooked she said No then explained ran out of gas. This should have been explained first. Third morning the same no gas. So very limited choice. From the beginning decided not to have dinner at the hotel, felt very uncomfortable in the restaurant. On checking out no-one at reception so we could say about very loose hot water tap in room. A bag of medication had been left in a drawer in the room from previous people, so room hadn’t been checked properly for cleanliness. A disappointing stay wouldn’t go back or recommend. Found an amazing place not far away in Sandhead fantastic food and service so would recommend this instead.

Fantastic hotel, great staff really warm and friendly. Had a perfect night sleep on both occasions

Muy agradable hotel, se descansa formidable en sus habitaciones que invitan a la reflexion, muy recomendable

my stay for comfortable and homely. staff and management were attentive i would certainly rebook

A bit of a quirky place. There are no staff on the premises after 6pm on Sundays, Mondays and Tuesdays which means there is no restaurant or bar available in the evening these days. When we arrived at around 5.55 pm the one staff member was getting ready to leave and wasn't interested in helping us find our rooms or helping us to get settled in. Having said that, the breakfast staff were helpful and attentive and the breakfast itself was fine. The building is old and is in need of complete renovation and as far as we are aware, the family room in the attic (which has 2 bedrooms and a joint bathroom) has no alternative fire escape route than down the main stairs. Would I stay there again? Probably not.

Très bel endroit pour un hôtel de charme ancien mais bien rénové. Accueil chaleureux, mais service inégal. Les serviettes sont changées tous les jours mais le lit n’est pas toujours fait. Le papier toilette doit être systématiquement réclamé ! L’horaire de fermeture de la cuisine varie selon les jours ? A part cela, propre et plein de charme.

It is an amazing charming hotel in a lovely peaceful area. I would recommend it to everyone. Thank you

Old style spring mattress. Creaky head board

Helpful staff. It felt isolated but was 20 minutes from portpatrick. It was perfect! With a shower that was easy to use with limited mobility.

Lovely place. Good dinner. It is very very out of the way and can truly claim to be a hidden gem. Only 20 minutes drive to the ferry though

The owners and staff were amazing. This is a hidden gem if you like an older property. Will definitely go there again.

An old style house on the edge of a small village, with nice gardens and a couple of alpaca roaming around. Nice rooms and really quiet both day and night. Great breakfast sets you up for a day touring the area. Not far from Stranraer and Port Patrick so plenty of choice for eating.

The property was lovely it was an old manse (church house). The staff were excellent so was the food and service. We had a very good sleep there it was very comfortable and we would definitely stay again.

Lovely weekend at this wonderful hotel. All staff very friendly, polite and helpful in every way. I had a bit of a wobble when I found out I couldn't use the restaurant as it was fully booked that night, but the wobble was my fault for not listening to the staff properly when they explained the bar as an alternative, so a thousand apologies for that. The bar is amazing with lots of quirky items and books, loads of historical pictures, items and woodwork which gives the whole bar and hotel a lot of character. And they have Caledonia Best. Food amazing. The staff and owner Paul, and his lovely wife made this a fantastic weekend. Thank you all of you, I'd love to come back. Thoroughly recommend this gem of a hotel.

Great stay. Comfy bed, lovely room. Breakfast was lovely and the staff were really friendly and nice.