버진 호텔 에딘버러

친절한 직원분들에게 감동받았고, 정말 고급스럽게 깨끗하고 아름다운 룸이었어요. 주변환경도 완벽합니다.

버진 호텔에 만족했습니다. 직원들이 아주 친절했고 특히 한국인 직원이 친절하게 안내하고 여러가지 좋은 조언과 편의를 봐 주어서 만족스럽게 지냈습니다.

전체적으로 깔끔하고 역과 관광지에서 가까움

The hotel and hotel room were lovely and clean with high quality fittings and fixtures. The bed and pillows were very comfortable. Our room had locked patio doors with no balcony which was a bit odd so it would've been nice to have the option to open a window slightly. Also the TV casting didn't work and also the guide wasn't working properly so none of the programmes on the TV channels were displaying. I also wish the mini bar fridge contained a carton of milk as opposed to UHT pots on the side. Breakfast was included in our stay and was very good and had very efficient service. All staff were very friendly.

Service at the hotel was almost universally superb. The concierge and front desk were especially excellent. The only glaring exception was the breakfast service at the Eve restaurant. The service there was terrible.

Virgin Hotels Edinburgh is a unique property in a great location with good facilities. The rooms are modern and clean but extremely small and our so-called castle view room looked out of the staircase of the building opposite with a distant view of Edinburgh castle if you stood in the corner of the room and looked diagonally through the small glass door! Although I appreciated the location, the room was very over-priced for the size and limited view. Perhaps the most disappointing aspect of the visit though were the rather aloof and unhelpful staff. The front desk was usually manned by 2-4 people who stood and chatted among themselves but never interacted with us. They seemed more interested in looking cool than helping guests.Likewise the concierge always seemed to have 2 people standing there who were busy talking to each other but didn't greet guests. The one good interaction I had was with a barman / server in the Eve restaurant who was helpful and friendly and volunteered to carry our meal upstairs even though I came down to order in person. I was also helped by a member of staff after I left behind eyeglasses which needed to be mailed back to me. Overall I was disappointed by the stay.

Fabulous hotel, loved everything about it

Fantastic hotel, 5 star all round, great rooms and common areas, staff were amazing too, our second stay and will definitely be returning soon!

Excellent location, pristine condition, tasteful furnishings, friendly staff. Highly recommended!

Lovely hotel 5* Definitely go back again

Excellent location, well appointed rooms, comfortable, and stylish. Helpful, friendly and professional staff. Lovely stay.

Loved the property and the rooms. They should work in the check in. Not great to have to wait after a long flight

Great hotel in a great location! Some small issues with some staff (concierge pointing us to the exit and not helping when we were noticeably struggling with luggage, concierge telling us he had no idea where we could go hear Scottish music and walking away from us, having to chase down a server to order breakfast each morning, hotel staff telling us we couldn’t ride with them in the elevator even though there was room, front desk locking us out of our room at 11am even though they told us we had late checkout at 2pm ), but when we pointed it out to them they corrected the issues. Other staff including the doorman and housekeeping were exceptional! Recommend they tell guests that they test the fire alarms every Monday between 10-11am. Fortunately housekeeping staff stopped us as we were running out of the hotel because the alarm was going off.

Amazing hotel. Well located excellent staff and the quirkiness of the Virgin brand follows it through. Commons club restaurant chefs table was worth doing amazing experience

The staff is as warm and helpful as imaginable! It’s all about the people and they were great!

Excellent location in old town, the whole staff is professional and friendly. The room and amenities were modern and perfect for us. We love the attention to hospitality at Virgin!

The property was amazing Amazing location Swanky vibe

Un bun lugar para alojarse con familia , buen bufet para el desayuno

This hotel was my favorite hotel I’ve ever stayed at. Exactly where you want to stay in Edinburgh with walking distance to everything. The room was large and design so nice. We loved it!

Great location. Nice hotel and friendly staff. Would choose again …