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빨래가 너무 늦어요 4일 이상 소요됨

My favorite place in Belgrade. Comfortable, good service and the best location

I don’t think this hotel is 5star hotel. I’ve never seen that dirty coffee machine. It wasn’t clean up after previous guest used. I book two nights but they give me only one capsule and no coffee cup in the room. When I ask for more coffee and coffee cup it took long time so I should call three times. I couldn’t use the coffee machine because it was dirty so i ask for bring me hot water. But! It also took so ling time i should ask for tree times even i have to go down to front desk for hot water. Then they bring me hot water. I won’t stay here again and if someone consider to stay here I would not recommend. You can fine better place which gives you better service and better price.

깨끗하구 특히 침구가 맘에 들었다!

Disappointing for a 5-Star Hotel, Saved Only by Location & Massages The hotel is clearly outdated and in need of a serious makeover. While the staff was generally polite, the overall service level did not match 5-star expectations. Housekeeping was particularly disappointing. On many occasions things were forgotten: trash left behind, bed linen not changed despite a specific request, missing tea cups, and other small but frequent oversights. These issues happened far too often to be considered isolated incidents. Guest relations were always apologetic, but the responses felt somewhat clumsy and superficial. The SPA itself was fine, but the massages were excellent — truly the highlight of our stay and the one area where we were genuinely very pleased. Breakfast was acceptable, but again not what one would expect from a 5-star hotel in terms of quality or variety. Dining overall was a poor experience; by that point we simply accepted the reality and tried to stay positive. On the positive side, the location is great, which is a major advantage. Overall, this hotel falls well short of its 5-star rating. With proper renovations and better attention to service details, it could improve significantly — but as it stands, expectations should be adjusted.

Great place

Odalar temiz ve personeller ilgili. Otel tam merkezi konumda

Godt hotel

Herhangi bir sorun yoktu

Le camere sono vecchie con qualche mobile nuovo qua e la. Però nel complesso vale la spesa

The hotel is conveniently located very close to Tašmajdan Park. Knez Mihailova Street is approximately a 20–25 minute walk away, and the city center can also be reached easily within 10–15 minutes by public transportation from a nearby stop. We were very satisfied with the hotel and its facilities. Our room was spacious and comfortable. The breakfast was rich and very enjoyable. The only suggestion we have is to include more gluten-free options and sugar-free desserts made with natural sweeteners, which would make the breakfast experience even better. It would also be preferable if smoking were not allowed in the indoor bar area; however, this seems to be quite common in Belgrade, as smoking is permitted in many indoor spaces. Aside from that, everything was excellent. We would especially like to thank Mavis and her colleagues in the breakfast area, as well as Jovana at the reception and the other staff member, Michela, for their kindness and professionalism. We are already looking forward to staying here again.

Oda bakımsızdı. Jakuzi, havuz, spa ve saunanın checkin yaptığımız sırada tadilatta olduğu bilgisini verdiler, bunun yanlış olduğunu düşünüyorum. Eğer böyle bir durum varsa öncesinde bildirmeleri gerekiyordu. Şehir merkezine daha yakın konumda benzer özelliklere sahip daha uygun fiyatlı başka opsiyonları değerlendirebilirdik. Bu durumda hem çok yüksek bir ücret Ödemiş olduk hem de şehir merkezinde değildik hem de wellness imkanı sunmadılar. Ayrıca oda sıcaklığı asla ayarlanmıyordu, kışın ortasında 23 derece olduğu görünen odada üşüyerek uyuyup uyandık. Sıcaklığı yükseltmeye çalıştığımızda otomatik olarak 23’e düşürdü. Bir diğer nokta kaldığımız ikinci gece hotelde sular akmıyordu, çalışmıyordu. Duş alamadık ve banyo kullanılamazdı. Son derece yanlış ve uygunsuz bir durum daha yaşamış olduk. Asla tercih edilmemesi gereken bir hotel.

Temizlik hergün düzenli olarak yapıldı, personel güleryüzlüydü.

You can't advertise SPA CENTRE at the hotel - when is closed . The sole reason for booking this hotel is that they are offering SPA centre within hotel as a part of the stay . At the hotel they simply said it's closed until the end of the month . What a waste of money , the hotel management is not good at all , its Christmas, festive season and there is absolutely nothing happening at the hotel , no any even most modest entertainment - nothing . All you get is a very expensive room . Very disappointing place .

Habitación amplia y cama, muebles, un poco Antiguos. He echo en falta una plancha en la habitación.

Es war mittelmäßig

The facility was nice and convenient though the room was cold. The heater wouldn't warm up the room more than 1'C all night.

Really nice hotel located close to the city center. Breakfast was excellent!

excellent service, great hotel

Great service. Nice spa. Good good.