Royal Elephant Hotel & Conference Centre

It is my second stay there, I had a nice comfortable room, with big bathroom, and a great shower.

It was super

Hotel is just very cold, but great service, easy access, nice decor etc. Will stay again.

Theres room for improvement especially customer service and cleanliness. Honestly the breakfast wasn't that good to you need to improve on that as well. The AC in my room had issue, either it didn't want to go off or on it had a mind of its own. Tidiness and neatness at the restaurant is very key. But generally it is ok and nearness to the road was good.

Excelente hotel para eventos na região. Funcionários dispostos a resolver, com maestria, problemas que eventualmente surgiram. Destaque para o restaurante principal do hotel que oferece ótima comida a la carte com preços muito justos!

Nice Rooms, but Unfortunately, NO WIFI information given nor breakfast info.. Very quick check in. Porters too busy to take bags...

What a beautiful place and friendly staff

Beautiful Hotel and friendly staff

I forgot my laptop and they made all the effort to ensure I get it back safely!

My stay was extremely satisfying. The rooms were clean and impressive. The restaurant did not disappoint. The staff were friendly and helpful.

Lovely stay. Just very poorly signposted throughout. Road sign at entrance faded to almost invisible. No signpost to function or rooms. Or dining rooms. But we enjoyed our stay. Extremely good value for money. Staff very helpful and competent.

The hotel is well built and the rooms something to long for. The heat in the cold was perfect. The staff were excellent. Accolades to one specific staff member (Ingrid) who went above to make us feel home and show us around the hotel. Breakfast included in the package was excellent.

Excellent

Decent hotel and reasonably priced. No other options in the area except guest houses.

Comfortable room, great staff however R50 tray surcharge is ridiculous. Needed to get an adapter plug from them was told there was a R150 deposit required. When I paid they did not have change for a R200 note. Breakfast disappointing as there was only fruit and yoghurt this morning and I was due for examination at 07:10. No bacon and eggs etc. not the best place to stay also too far from any shopping centres.

Great hotel. Rooms are really spacious

The hotel is well managed and clean, the rooms are comfortable, breakfast was good. A nice hotel for a short stay . I needed to be in the area so was perfect for me.

Upon check-in, I confirmed that the room allocated was as per my booking and that breakfast was included as per the booking confirmation. This proved to be a problem as I was informed that breakfast was not included. I showed the staff member my email confirmation - some debate ensued with a colleague and then it was decided to phone someone - I presume a supervisor. After much debate, it was suggested to phone a more senior person and after extensive further questioning, it was finally confirmed that they would honour the terms of my pre-paid reservation. Not a great start! All drinks in the bar as well as meals in the restaurant must be paid for - "pay-as-order". I was told due to the high incidents of fraud experienced by the hotel. The room was a comfortable size but the lighting is poor. Not enough where its required and overwhelming where not. There is no USB plug and no adaptor in the room for mobile phone or tablet charging. I had to pay R150.00 for an adaptor which was refunded when I handed it back at checkout. I stayed three nights and used the restaurant for breakfast and dinner. Breakfast was above average; the portions of the dinner main course too big for one person! The quality of dinners varied. All staff interactions were great - they were all really friendly and pleasant to deal with. This was my first stay at the Royal Elephant - I travel frequently and have experienced better!

Excellent hotel, service and food. Spacious rooms and secure location.

Good experience, great breakfast