JW 메리어트 제주 리조트 & 스파

친절하고 좋은 호텔 그러나 배려는 부족 친절한 직원 훌륭한 음식 힐링되는 전망 그러나 휠체어 이용은 불편함

방안의 샤워장의 물이 안내려가서 직원분이 오셔서 하수구 연결 도구를 아예 빼 버리신후에 조금씩 내려갔어요. 첫 샤워는안내려가는 물안에서 샤워할수밖에 없었습니다. 에어컨이 시원해 지질 않아 밤에 직원분이 오셔서 고쳐주셨어요. 그 후에도 밤에 잠이들면 에어컨이 작동하질 않아 몇번씩 일어나서 켜고 자고를 반복했습니다.

최고의 경험이었습니다.

정말 깔끔하고 세련되고… 이런 키즈 프렌들리한 곳에 숙박할수있어 제가 더 감사했네요. 시설이 정말 좋았습니다. 푹쉬고 가네요. 다만 화장실이 욕실과 나뉘어져있었는데, 욕실에 샤워부스가 따로 없어서 조금 불편했습니다. (욕조에서만 샤워가능해서..)

플라잉 더 호그의 매니저 필립의 와인 페어링은 너무 훌륭했고, 그의 열정적인 응대에 행복한 저녁을 보냈습니다. 나라마다 좋은 호텔을 정말 많이 다녀 봤지만 이번 여행처럼 마음이 따뜻해지는 경험은 거의 처음이었던 것 같습니다. 다음에 부모님을 모시고 꼭 방문하고 싶습니다. 모든 직원 분들이 갓 핀 유채꽃처럼 친절하고 열정적이었습니다.

제주를 떠나서 한국 최고의 리조트. 식사, 수영장, 룸시설, 직원 숙련도/친절 등 흠잡을 곳이 없습니다.

너무 비싸서 얼마나 좋나 했는데 좋긴 참 좋아요 직원들이 다 프로패셔널 하고 좋은 추억을 만들어주려고 노력하십니다 간혹 작은 실수도 있지만 아주 대접받는 서비스구요 아이와 가기 진짜 좋아요 만약 1박만 하신다면 엄청 후회하실꺼에요 최소 2박 추천드려요 그리고 중국인 관광객이 좀 있는편이에요 ㅠㅠ 올해 다녀오길 잘한거같아요 ㅎ

Love everything about this JW Marriott Jeju. From the front desk staff, restaurants, facilities, to our room, everything was well thought out and of 6 Star quality. The staff here were excellent, professional and well trained. They took well care of us from check in to check out. This is not something I normally write reviews about, but the food selection and quality in their restaurants were excellent. Everything was best quality and perfectly done. This is the most beautiful JW Marriott site I have ever seen. We will be back for sure.

The property is magnificent. It’s beautifully designed and maintained. The theme is tranquility and restfulness I think. Unfortunately the property was overrun by families with small children. While children are very cute , we did not sign up for a family resort. The dining room was short staffed. They didn’t provide 5 star service you’d expect. Hotel is beautiful but need to improve on services.

There wasn't anything terribly wrong with the hotel but at the same time, given the cost, you would expect something more. Everything was a bit "off" and not what you would expect. Difficulties include 1) hard to navigate around the property. It is not very big but still very difficult to navigate. 2) it was claimed to be a suite with ocean view but most of the view was towards a run-down resort and not-well maintained "garden." 3) not sure what the intent of including brunch that starts at 10:30 in the package when you need to check out by 11 or so. 4) parking feels like you are parking in storage or something. 5) choices during the buffet is somewhat limited. Overall, nothing rude from the staff, nothing specially dirty, etc. but given the very high cost of the rooms, one would expect a lot more. Some parts of the property is still not open (April 2024) and unfortunately, that was not made clear during reservation.

Most luxurious hotel on Jeju. They’ve spared no expense. Champagne and caviar brunches and signature dishes. From check in to check out and everything in-between, it doesn’t get better than this for a hotel experience. We’ll be back soon.

The staff and the property itself has made this the most memorable trip I have had by far. At check-in, David was phenomenal and got us a room upgrade, gave us a call when the room was ready, and gave us a tour of the property and the room. For dinner, we were interested in learning more about Yeoumul and Liz was more than happy to give us the backstory of the name and walked us through the menu. We were unable to dine at the restaurant as it was fully booked, but she genuinely tried to see if there were any cancellations throughout the evening in order to fit us in. For Breakfast and Brunch, Sally and Miji celebrated my birthday with a dessert and song. Not once, but twice! Once for breakfast and another time when they saw me again for brunch. Jayce also helped out during service and was attentive and helpful throughout. The hospitality that we experienced during our one day stay was above and beyond what I expected - even for a JW Marriott. I will always remember how special the staff made me feel during my time at the property. When I return to Jeju, this is definitely my first stop and first choice.