그란 호텔 루나 데 그라나다

체크인시 투숙객에 대한 응대에

깨끗한 객실. 종류가 많지는 않지만 깔끔하고 정갈한 아침식사 모두 만족 했어요

단체가 묵는 호텔 조식은 종류가 다양했음 직원들은 친절

가족룸은 넓어서 좋았습니다. 광장까지는 약간 거리가 있습니다 호텔조식 추천합니다

호텔 바로 앞에 코르텔백화점이 있고 특히 식품관 및 푸드코트가 있어서 매우 편리했으며, 호텔에서 실내 수영장 이용 등 여름철 가족여행으로 이용하기 편리했습니다.

숙소는 교통이 편하고, 주요 관광지를 걸어서 다닐만큼 가깝습니다. 아침 식사도 만족합니다. 건너편에 코르테백화점도 있고, 가격도 저렴합니다.

전반적으로 만족 합니다 주차하기도 편하고 도심 이랑 조금 거리가 있는 게 단점입니다

nice staff and swimmimg pool

뭐하나 흠잡을곳없이 매우만족입니다 추운겨울여행에 땀나게 따뜻한방과 깨끗한시설에 조용한 주변환경이 너무좋았습니다

Havuzu cok kucuk merkeze 1.5 km ama genel manada iyi bir otel aileler kalabilir karsisinda avm var ben memnun kaldim tesekur ediyorum otoparkinin bence otel musterilerine ucretsiz olmasi lazim

The pool was dirty, kids club no AC, a mess, bed in the room separated from the wall, shower wasn’t working properly, empty hand soap in the room. It was not 4 star!

Super hôtel, proche du centre ville, le seul bémol le parking payant

The property was very clean, and the staff was friendly and welcoming. Unfortunately, several maintenance and security issues detracted from our stay. One of the three rooms I reserved had a door that would not close properly for the duration of our visit, creating a legitimate security concern. Although the issue was reported, we were never offered the option to change rooms. Other issues included very slow-draining sinks and showers, never receiving the Wi-Fi password, and difficulty exiting the parking garage because the parking ticket repeatedly failed to scan. The in-room safe was also problematic. It required a key to lock and unlock, but no key was provided. Even more concerning, the safe was not secured to the room and could easily have been removed, making it ineffective for protecting valuables. The hotel has the potential to provide a great experience given its cleanliness and courteous staff, but these maintenance and operational issues need to be addressed to meet guests’ reasonable expectations.

we were first given a room with bad smell , after going out for lunch after check in the keys didn't work, so I asked for a change due to the smell, distance from the entrance and the multiple elevators that need to be used to access it, the room was changed to a handicap room that was not comfortable at all but at least need one elevator, The first night at 12:18 someone opened the door while we were sleeping, I approached the front desk asking for explanation how a stranger can access the room in the middle of the night and who was it, had to go back to ask the result and they said it was service being asked to clean another room and mistakenly just opened our door middle of the night, there was not even an apology, at this point I gave up on them and instead i made sure my door was locked and secured from the inside and again at 12:20 am someone tried to open the door and then started knocking, That was a big red flag for the property, The breakfast was all canned food , even boiled eggs were little sour indicating it the ready made type, The room was clean, amenities are all there but definitely just to checkmark the availability and can not be used, Minibar in the room was free with water, drinks and some nuts,

No tengo queja ninguna, no pude utilizar los espacios comunes

Perfectly located near the motorway making it easy to access. A short walking distance from hotel to central city.

Poolerna var inte öppna som det stod när vi bokade. Jag fick ingen hjälp när jag ställde frågor och hela hotellet är egentligen 3 hotell och brutalt långt avstånd mellan allt.

Nossa estadia foi curta, orem muito agradável! Excelente acomodações e a piscina foi o ponto alto

No sé si fue mala suerte ese día, pero llegamos muy desilusionados con todo lo ocurrido en Granada. Nuestro alojamiento anterior tenía el aire acondicionado averiado, así que nos fuimos y buscamos habitaciones en este hotel. Sin embargo, pocas horas después, ya por la noche, alguna tubería de agua caliente se reventó y el agua terminó entrando en nuestra habitación. Nuestra hija, que es autista, empezó a gritar en plena madrugada debido al estrés de tener que cambiar de habitación. Nos trasladaron a otra habitación, pero como la avería afectaba a las tuberías de agua caliente, tuvimos que bañarnos con agua congelada. La verdad es que no fue nada agradable nuestra estancia en Granada ni en este alojamiento. Fue una experiencia muy frustrante y decepcionante para nuestra familia.

It was really good. Clean, big room, great breakfast, nice staff, walk able, parking.