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Perfect place and service :)

We stayed here 2 nights. 1.5 stars is more realistic. At $70usd per night it is overpriced like most properties in Nuwara. We had problems with no tv channels (second night same problem but then a new sky box was put in and we had tv, why wasn't this done the first night?),leaking roof in bath area, room safe didn't work, curtain had a foul smell coming from it and the whole place felt grungy. The breakfast was mediocre at best. Do yourself a favour and pay extra to stay in one of the nicer hotels in Nuwara.

The staff of the hotel is nice, however the hotel is not clean and you can barely open the windows. The price of the hotel compared to its conditions is unfair.

It was storming at night, and water started leaking... My room was okay, but lobby seemed to be damaged> < Other than that, room was clean and comfortable!

Heavy rains meant that the main electric was off for 2 days. Generator not working for 2 days, Problem with the panel I was told. No electric meant no water.

We booked for 2 Nights But left immediately as the room was not acceptable at all (mold in bathroom, loose cables, stinky). We wouldnt recvommend staying there! You dont get what You are paying for!

God service.

Terrible night with loud music in the streets that lasted past midnight! On top of it, they charged more than what I booked via Hotels.com. Still have to resolve this issue after I return back to the US!

We stayed at UC for 2 nights with our 15 month old son. The entrance, welcoming and staff all make a great impression, the hospitality and customer service promise a 5-star experience. Probably our biggest mistake was to go for the attic room, which doesn’t stand a comparison to the other rooms - it’s old, dated, the carpet on the floor seems rather dirty. What bothered us most though, was the number of loose, sharp or otherwise dangerous objects. I appreciate that hotel rooms aren’t child-proof, but this one was simply one big toddler trap. Our son badly hurt his head in the bathroom, later the fan collapsed over him, he also got a bad rash from the bed sheets (they smelled heavily with softener)… no need to go into further detail, I wouldn’t complain if the room cost half the price but at the given price I consider it quite a rip off. Our friends stayed in the area at the same time for 25% of our rate and had very similar conditions in the room. The plumbing in our bathroom seemed very old too, using the sink generated noises from the toiled. Admittedly, the bed was very comfortable though. It’s a 10 min walk to the main street and most bars/shops. The WiFi was OK, the breakfast was lovely and staff went out of their way to please the Guests, but for us this definitely isn’t going to be a nice memory and the bill leaves a very bad aftertaste.

Lovely guesthouse in a small town. Friendly staff.

This accommodation flaunts itself online as being more modern as well as being larger. There is no correlation whatsoever between price and quality. The service was atrocious. It took 30 mins to serve a simple breakfast, when only one other family was in The dining room. The room was damp, with mould on The bedroom ceiling and bathroom walks and smelled awful.