Jacy'z Hotel & Resort

Where do I start ... overall the place was lovely the hotel room was really nice clean , the decor was really nice the atmosphere was amazing the staff was amazing except one at the restaurant he refused to give us food and said to us that we were over fully booked thank God there was a nice gentleman in the mini bar I didn't catch his name but he was so helpful and we sat at the mini bar and then he made sure that we got a space to sit down in the actual restaurant and we was able to actually have some food. its a shame alcohol wasn't allowed in the rooms only in the spa , also I wasn't happy that there wasn't no shops around so in the middle of the night if I wanted something to eat there wasn't nothing to eat. I also would say why don't the rooms have a usc c port and a usb port as that a universal thing and it would be easier to charge your phone or tablet. I did not appreciate going downstairs speaking to someone behind the desk for them to see what I look like asking them for towels because we ran out they took an hour to come up and bring the towels when we got the towels they were hand towels which we asked for body towels which wasn't unacceptable.

Snabb och service minded personal med det där lilla extra för kunden, man känner sig välkommen och blir professionellt omhändertagen.

Great stay and only improvements would be a phone in the room as if anything wrong in room you have to physically go to reception. Everyone getting spa time at the same time of day is too much and should be spread out to avoid crowding. I would point this out at check in and offer upgrades at that point if required.

The stay was very good. The spa was stunning. It was very busy so nowhere to rest as all beds were taken. There was no tea or coffee facilities in the room. The bar is expensive too! Our check in wasn’t great, there was no explanation how to use the lift, what floor our room was on, if the spa access was valid on the second day and what time, we had to keep pestering, basic information should be explained at check in. Also our session was 3:15 but only checked in at 3 so had to rush to get to spa to get our 2 hours. But overall worth the trip, the hotel is beautiful! ❤️

Lovely hotel and staff

Very nice and ambient hotel Food and beverage are outstanding Lovely atmosphere Beautiful spa

wunderbar.

Positivt: Cool och unik design, fint inredda rum. Mkt sköna sängar. Bra toalett-saker. Mkt bra och fyllig frukost med allt man kan förvänta sig och lite till. Trevlig och glad personal Välfylld minibar Effektiva hissar, man behövde aldrig vänta länge. Lättillgängligt läge om man kommer med bil. Negativt: Fläckiga mattor både på rum och i restaurang Härva med sladdar synliga vid TV rum 1217 Det funkade inte att se på vanlig TV, vanliga TV-kanaler. Oersonal kom till rummet för att hjälpa till men det funkade ej ändå. Dålig tillgång till spa

The hotel is amazing! I stayed for my birthday and I loved it I want to say a huge thank you to a member of the hotel staff Adina, she is a huge asset to the team and made me feel so welcome. She helped me massively and I couldn’t thank / praise her enough!

The service was welcoming, housekeeping was helpful. The dark room experience was 10/10 you just don’t know how needed it is until you book it!!!

Ett jättefint och välskött hotell, mitt rum hade alla tänkbara bekvämligheter och personalen ett mycket trevligt bemötande. Det kan ändå vara bra att veta om att det är hög musik, diskoboll & massor av folk som besöker spa/gym även en onsdag i februari. Hotellet har även en mycket stark doftprofil som faktiskt blir påträngande efter ett par dagar (jag var där i tre nätter). Så om man bara behöver jobba, sova och träna finns andra mer passande alternativ.

Allt var jätte bra förutom att det var stressigt att hinna till spatiden 15.15 när inchecknkng med mycket lång kö börjar kl 15

Fina rum, god frukost och mycket trevlig personal i restaurang. Vi blev dock besvikna när vi redan kl 12.30 i receptionen bad om att få våra två rum bredvid varandra eller åtminstone på samma våningsplan. Det var inga problem och vi gick på stan och åt lunch i lugn och ro i väntan på att checka in igen lite senare. När vi väl kom till hotellet igen så fick vi info i receptionen att det inte fanns några rum kvar för incheckning att välja på så vi fick rum på olika våningsplan ändå trots att vi blivit lovade att få rum bredvid varandra innan.

Overall average, staff were not really helpful, staff was not welcoming. Clean room

Kanske lite med varierad musik. Saknade lite klassisk musik.

Amazing everything was so good! clean hotel with incredible facilities, beautiful place and friendly staff

Vi nød et virkelig lækkert spa ophold. Og maden på begge restauranter var fantastisk. Et virkelig lækker hotel. Vi sov fantastisk. Værelset var dog lidt nedslidt med løse håndtag og ridsede vægge og utæt håndvask. Men ellers en virkelig hod oplevelse. Vi vil helt sikkert booke her igen.

The spa was amazing

Hyggelig velkomst, men lite informasjon om hvordan ting foregikk. På nettet sto afternoon spa session fra 15-19, da vi kom på spa kl 16.40 mente de at vi bare hadde til 17.15, men de var service innstilt og vi fikk forlenget til kl18. Frokosten var god med mye utvalg, men til tider ganske trangt. Mange "influencere" som skulle ta bile av diverse og brukte veldig lang tid i buffén. Rommet var utrolig romantiskt og en herlig utsikt over byen..

Jättefint hotell med sköna sängar o fina rum. Frukosten var toppen liksom badet. Det enda som var ett stort minus var så tidig utcheckning redan 10,aldrig varit med om tidigare!