더 레지던스 잔지바

Amazing property but has its flaws. It's more fourish. There are too many cockroaches and small insects in the villas for it to be an impeccable experience. The lamp shades need to replaced and are showing signs of wear-tear. There seems to be issues with communication as we never got the breakfast boxes we arranged prior through phoning the front-desk and room service. Asked for 0600am delivery but there was nothing the next day and there was no explanation from anyone. Just a poor no-show of service. The beach itself isn't particularly swimmable as there's too much low-tide. The movie night screen is way too small for anyone to enjoy. Much cheaper resorts do a better job at playing beach-side movies than The Residence. There was an issue with the key-cards, which didn't make sense as one could've lost its magnetism due to the phone, but the spare card was in the room. It just didn't work the last day. There were 3 power outages which was a first for me in Zanzibar, and there weren't any explanations for apologies from the staff. At check-out even though I made ample comments and complaints on things to be improved, they made no gesture at check-out as to ask me how the stay was or if they got any communication relayed about my issues. They just took the exorbitantly expensive drink prices in full (USD 200 in total for a few beers and mineral water). The rooms are nice with the pool, but there isn't much else here. Not really value for money. I expected more.

Our stay at your incredible resort was nothing short of exceptional. From the moment we arrived, we were welcomed not as guests, but as family—and that warmth remained with us throughout our stay. The facilities were outstanding, but what truly made our experience unforgettable was the team behind it all. We extend our deepest gratitude to Ahmed, the Front Office Manager, along with Benjamin, Edson, Rakesh, and every single member of your amazing team. Your kindness, professionalism, and genuine care went far beyond our expectations. You made us feel at home in every way. This resort has now become our home in Zanzibar, and we look forward to returning again and again. Asante sana and may God bless you all abundantly. Amen. Until we meet again—see you soon!

Le meilleur hôtel de Zanzibar. Très propre autant dans les parties communes que les chambres Les villas sont magnifiques, bien équipées, machine à café dans les chambres. Très propre. Piscine privée magnifique, avec les singes qui viennent vous rendre visite. Nous avons été très bien accueillis , le personnel est au petit soin . Ils veillent à ce que les clients soient satisfaits en tout point. La nourriture est excellente et varié. Possibilité de manger au buffet au bord de plage ou au restaurant à la carte avec un cadre très charmant. Petit déjeuner excellent aussi. Beaucoup d’activités pour les enfants , ils ne se sont pas ennuyés une seule fois. Mise à disposition de vélo, mini club, petite ferme, padle , canoé etc… tout inclus. Distribution de brochettes de fruits, de glaces tous les jours au bord de la piscine. Ils sont vraiment au petit soin avec leur clients ! Des spectacles le soir , cinéma plein air , chanteurs, une très bonne ambiance La piscine commune à débordement est juste magnifique. Seul petit bémol que je trouverai à redire est qu’il est dommage de faire payer l’eau à table 5dollars alors que l’eau est gratuite et à disposition des clients un peu partout dans l’hôtel et à la chambre. Mais bon ce n’est vraiment pas ce qui va nous empêcher de revenir .

Overall, my wife and I had a nice stay for our honeymoon. However, there were several issues, especially given the $600 per night cost. Pros (1) Hotel is scenic: beach, villas and pools are nice (2) Service is good; staff is very polite (3) Food is good with a variety of options Cons (1) Logistics are poorly handled Issue A: We had two separate bookings. At check-in, staff said we would have to move villas between them because they would be giving us a bigger villa. They said they would call us around noon on move day. At noon, no one called. I called around 12:30, and was told someone would call me back. No one did. I called again around 12:50, and again was told someone would call me back. Someone called and said we would no longer need to move rooms.. Issue B: Day before leaving, we scheduled a car to take us at 10am to Stone Town, and from Stone Town to the airport. Staff said someone would come to our villa at 9:45am to collect bags. Staff completely forgot. Nobody came to get our bags until we called. And when we got to the lobby to check out and take our car, they informed us they forgot to book a car. They weren't able to get a replacement until 10:46am. Hilariously, the outside cab they arranged was $40, whereas originally they were charging us $95 for their own service. And the cab that came to take us didn't have much gas so wasn't able to turn on AC until we filled up. (2) WiFi was very spotty there was a power outage (3) Rooms are finicky / noisy

Beautiful resort, great for relaxing. Ideal for honeymoons and celebrating anniversaries. Loved the facilities and staff.

Great place.

Top notch customer service!! Well kept property. We enjoyed our honeymoon here!

Our room was perfect, we had booked Luxury Garden Suite, which exceeded our expectations, we particularly like the privacy it afforded and actually were pleased to have not booked a Beach Villa. The main swimming pool does need a face lift, there are numerous tiles missing and also the entry to the pool is rather unsafe it would be much better to just have a step rather than the slanted tiles

Staff were very polite and friendly The rooms are very good

Beautiful grounds, especially oceanfront villas with pools. Large villa that's nicely furnished, however not really at the 5 star level with mould growing on lampshades etc. The ocean is beautiful but be aware there is a lot of seaweed on beach which is not pleasant for swimming. Food at buffet is just ok. Mixed service with front desk staff (servers and cleaners very friendly and helpful), big difference from welcome at check in to rushed check out. There are 1-2 golf carts that can transport you around property but may have a long wait or they may forget to pick you up (though they did arrive early when it was time to check out...). Overall slightly disappointed with experience compared to price.

We had an unforgettable stay at The Residence and can’t wait to return—especially our three kids, who are already asking when we’ll be back! The hotel’s beautiful gardens were a highlight; we enjoyed walking through them every day instead of using golf carts. The staff were always friendly and eager to help, making us feel right at home. The two restaurants offered excellent food with daily themed menus and live performances, ensuring a fresh and enjoyable dining experience. The complimentary watersport activities were fantastic, with the boat house crew leading fun and informative sessions. Our beach-facing luxury villa was spacious, well-decorated, and offered great privacy, especially with its private pool although the kids also enjoyed swimming and playing with other kids in the main overflow pool. The monkeys occasionally made an appearance around the villa but kept their distance, adding a fun touch. The beach, while a bit seaweedy at low tide, was perfect after 1 pm. The tour guides were professional and made exploring the area a breeze. Overall, we had a fantastic time and look forward to returning soon!

Fabulous stay. Beautiful, relaxing and quiet resort. Particularily enjoyed the kindness of all staff. Will probably be back.

Amazing stay in the Residence! Employees are very kind, the rooms are very luxurious, ans the a perfect service! I travel a lot and it is one of my favorite hôtel I will come back very soon for sure 😃

Simply put fantastic. We stayed in on of the Villas close to the beach with own small pool. Highly recommend

Beautiful property, with a nice layout. The staff was very friendly and helpful, the only issue we faced was complete power failure on the first day and Internet going off and on.

A great location for a quiet get away. The spa treatments and wellness was fabulous. The dining options were always good and of high quality. Staff are friendly and helpful. Recommend the all-inclusive package as options are plentiful and much better than most resorts in Zanzibar.

Beautiful place. Great staff. Delicious food

The stay was not fit for a couple on our honeymoon. The only mode of reasonable transportation was through a gulf cart which took at least 20 minutes to arrive once we asked for it. The hotel is huge with only 1 cart available for all guests. The service was extremely slow and the food average at best. The monkeys at the room were very disturbing, we could not use the outdoor pool, as several monkeys were aggressively trying to break into the room. We were also woken up at 6 am with monkeys jumping and banging on the roof. We originally booked for 3 nights, but decided to leave after 1 night, and the management did not offer any useful help.

Fabulous trip! The residence is gorgeous. The food was delicious and the service was great, everyone is super friendly and welcoming. We found the hotel day trips on the pricey side. There are other local options so all good.

A truly magical holiday with great attentive staff, Nitin and his team really looked after us. The resort is set in a very natural surrounding and there is lots of opportunity to catch the wildlife in action (including cheeky monkeys!). Pool was great for long swims, fitness centre was very well equipped. The food was immaculate! Both the lunch and dinner menu amazed us every time we dined. Evening entertainment was very entertaining! I recommend you go for all inclusive, full board or at a minimal half board.