Aristo 2 Phuket by RESAVA

Great location, pool on roof, friendly staff.

Die Unterkunft ist hervorragend. Sauberes Zimmer, freundliches Personal, ein Pool mit schönen Ausblick auf Strand, Balkon mit Waschmaschine. Unserer Urlaub ist wunderschön. Gerne wieder.

Booked this stay for 6 nights. There are lots of hidden costs staying here including cleaning and energy but that's the least of the problems. After a lengthy check in process I was shown my room which was directly opposite a building site approximately 20 meters away. The noise was ridiculously loud! And closing the door did nothing to drown it out. Unsure if that was to do with the quality of the door or the fact it wouldn't actually lock so a permanent gap was always there. Realising I couldn't possibly stay there I returned to reception where I was told I couldn't be moved. So I decided to check out and asked for a refund. I was told this would be acceptable, only for the company to go back on their word on the refund when they were contacted later. Places like this shouldn't be allowed to operate. Be warned!

My window/balcony was 7 metres away from a major construction site that was banging and drilling from as early as 7.40 am to 20.00 hrs. There was also no room safe or satellite tv as promised in the inventory. Wifi was poor and intermittent. On the positive side , the pool and gym were ok and there is a supermarket next door. I wouldn’t go back but I guess if you are a backpacker in your 20s on a budget then it may suit you

To start off, I am not a very picky person when it comes to hotel/accommodations. All I ask for is a clean place to stay that is as advertised. Well, this place was the worst place I’ve ever stayed. First of all, it was not clean. There were stains on our sheets and towels on arrival. There was hair visibly in the shower drain. Couch was dusty (yes actual dust lol). But the real kicker for me was the abundance of hidden fees. We were halfway through our trip in Thailand when I was notified by message that I would be expected to pay the power bill as well as a hefty cleaning fee on arrival. So when you check in they require a deposit for these things. I found this super dishonest as they purposefully wait until after booking to make you aware of this, conveniently after it is too late for me to cancel my stay with full refund. And for the service and cleanliness we received? Not worth it one bit. Also, don’t be fooled by the cleaning fee, they will actually not clean your room, stock things like toilet paper, change bath towels. We were there for 7 nights and I had to use the same towel the entire week or pay a fee for a new clean one. I asked to borrow a broom at one point to sweep the room myself and was refused even that. I asked what the cleaning fee was for and it was for AFTER we had checked out. The pool although a good layout, is completely falling apart. They do not take care of this property or guests. DO NOT STAY HERE!!