Accommodation By Willow Brook Lodge

This hotel was fantastic! Staff super nice. Check in super easy. Beds comfy. Jetted jacuzzi tub and fireplace made this an amazing getaway!

Very nice, clean rooms! Staff was welcoming. We will stay again !

Absolutely spotless room..Bed was comfortable, pillows were awesome! Breakfast was gooe..Staff was very friendly and helpful..This will be my place to stay in Pigeon Forge from now on.

Everything was amazing

When we arrived to room was very cold. The heat was turned off and it took several hours to bring the temperature up in the room. The elevator broke while we were on it. We had to stay in the elevator until the alarm stop and the door opened with my assistance. I reported the elevator to the front desk and their response was it happens on cold winter days. We were required to take 5 flights of steps to get up and down to our room. I am 75 years old with a severe heart condition. I complained to the front desk. We check out and left on Thursdays morningm rather than Friday morning. Losing a day pre paid stay . The front deck said they could not refund our pre pay since we booked trough an travel agency. I will never stay at this hotel again.

Pool and hot tub

Stayed for one night. Got in late at night and felt safe as it was just my daughter and me. Staff very friendly. My 7 year old was a big fan of the pancakes at breakfast!

Room was clean and had all the little amenities. Bath tub wouldn’t drain right and the switch to clog the drain wouldn’t work so taking a bath wasn’t an option. The shower head had a little too much pressure and spurted everywhere causing water to soak the curtain and the floor.

This was a lovely place to stay, both clean and safe. The Christmas decorations and cozy hometown vibes made my heart happy. The breakfast was exceptional with plenty of tables for everyone. We enjoyed the complimentary coffee throughout the day. The best part was the easy walk to the Laconte Center. I would stay here again in a heartbeat!!

Inside the room was a little outdated, but overall we had a great experience.

Willow Brook was perfect for what we needed for this trip. You can catch the tram to the Island by a short walk. Using Teaster you can avoid alot of traffic. The breakfast is good and plenty of room. We enjoyed the hot tub and pool daily!

Check I was easy and the staff was friendly. The room was very clean. The pool and hot tub were nice. The price for a last minut. Oolong was also very reasonable. We enjoyed our stay!

We really liked this motel! Everyone was kind and helpful. The breakfast included biscuits, gravy, pancakes, sausage, eggs (daughter and I liked them, but my husband said he did not care for them), cereal, and bread selection. The room was very clean and housekeeping did a fabulous job. The only feedback we have is that the mattresses were very hard and we woke up with sore backs. We would stay here again for short trip like the one we just finished (3 nights), but would need a better mattress for a longer trip. We will probably come back next year this same time amd if we do, we would stay here again.

Place was very nice & clean. I would stay again

This is a very clean place to stay. Location is wonderful. We will be back

Great hotel and friendly staff at check in

Mattresses are out dated but overall good experience.

Room was clean and spacious. Bed was comfortable and plenty of hot water in the shower. Bathroom was a little tight but clean. Staff was friendly and check in was quick and easy.

Nice hotel. Our room had wood floor, which felt cold vs carpet.

Very clean and convenient. The only thing that needs an update are the mattresses. Our mattress was extremely uncomfortable. Other than that, we enjoyed our stay.