Bellasera Hotel & Suites Paso Robles, Tapestry by Hilton

We were very impressed with the renovations and the staff.

We really like La Bellasera and have stayed there before. However, I don't think we were notified by Hotel's.com that the hotel is going through a huge renovation project with a lot of construction and no amenities available. The service at the front desk by Joann was amazing. She moved our room and upgraded us to move from the room where the smoke alarm could not be shut off. She also gave us a discount for the inconvenience. I have been using Hotel's.com since 2013 regularly, and I was disappointed I wasn't told this was going to be the situation. We would have selected another hotel for this stay. Still, the hotel will be beautiful when completed next month, and the service at the front desk with Joann and Rick was exceptional.

We had a high expectation for our Wine tasting trip yo Paso Robles, CA and staying at the publicized Bellasera Hotel but we were met by a total (not partial) refurbishing project for all the common areas of the hotel. No lobby, no restaurants, no wine cellar (was on pictures), no decent WiFi in the room (only in lobby area which was under construction) and absolutely no services!!! at all times there was only one attendant at reception for all hotel!! This was not communicated at time of booking and impossible to find alternative hotels at short notice!! Very disappointing

The room was very nice, clean and spacious. However, the hotel is under construction and there are no other services. No restaurant, exercise room or anything else. The main lobby was under construction. We were not told of this when we booked. Had we known, we would have gone elsewhere.

Sadly there was extensive construction. The lobby, restaurant and pool were not only completely unavailable but under extensive construction. The hotel did post a note and they were forthcoming when I called and asked questions. They also did offer to upgrade us to a room with a fireplace because of the construction. But sadly the experience and service was still severely diminished by the construction. The first two staff members we encountered on our first day did not even greet us and were not friendly at all. The next two staff members we encountered on the second day were much friendlier. But first impressions do matter. Considering the construction severely impacted the appearance of the hotel (it felt more like a nicer 2.5 star hotel than a 4 star). I am very surprised the hotel didn’t think to offer anyone who stayed at the hotel at least one free night on a return trip or a free dinner at the hotel once remodeled (the fireplace was okay but couldn’t make up for the experience especially for the price we paid). If it was my hotel I would never want to leave guests with such an impression. In fact I would have closed the hotel down if needed such extensive construction. That said, we love the town of Paso Robles and we hoped to fall in love with La Bellasera and come back, but my husband and I agree considering the experience, the service and the fact that hotels seems unwilling to make better concessions for the condition of the hotel, we would not return.

The property failed to let us know the entire place would be heavy under construction during our entire stay. Nothing was opened, no pool or restaurant or anything. I had to wheel my mom in from the side. It was noisey at 7am and our room which was supposed to have a pullout bed, didn’t. Would like a refund but they don’t answer messages

Staff were nice, helpful and friendly. The hotel was in the midst of a full reconstruction. Parts were not clean or presentable due to the construction

**PLEASE BE AWARE** This property is undergoing extensive construction. There is no entrance, you must go around to a side door. The whole first floor is completely unusable as are the facilities such as pool, spa, restaurants. The room we were first given had a fireplace (which I paid extra for) but no pullout couch. Our second room had no fireplace, but a pullout couch. I did not want to try for a 3rd room so settled for that. The room is beautiful, however there were strong odors of chemicals. We were not provided towels, so I had to go downstairs to ask for some, at which time I was told by front desk person that she would have to wash and dry some for me and wouldn't be ready for a while. When I went back to our room I noticed the door was not properly latched, and then realized the door was unable to close or lock properly, so besides the security latch, anyone could open our door. We then setup the pullout couch and there were no linen, so I had to go back down to get those as well. In the morning, my younger daughter woke up with a rash which still remains. Whether this was due to the linen provided, the chemical odors or something in the environment, we do not know. I don't doubt that this property will be beautiful when it is completed, however, I do not think they are ready to be hosting people while it is undergoing these extensive renovations, especially at a higher price point than other hotels surrounding them.

Under major construction which we knew off. What we didn’t know is that they don’t stop until asked! I asked them to stop quarter to 11pm since my kids could not sleep due to the noise.

The entire property is a construction zone. There is no restaurant, lobby area, bar, coffee shop, pool, etc. Nothing. They said that they sent an email the day before we arrived telling us that there was construction and that there would be some "limited" services, but I did not receive it and that would be a massive understatement even if I did. The room they had for us was new, but the construction noise and mess made that pretty irrelevant. It might be nice once it's finished, but right now it is uninhabitable. We booked two nights but checked out after one. The person at the makeshift front desk was kind about it all, and I felt bad for her as I'm sure she deals with this stuff every day.

The room itself was very nice… however the hotel is very actively under construction, which I wish I was made aware of before booking. The front desk was tucked around a corner, and was in a room which was cordoned off by plastic sheets. To get to the elevator you need to go through the dusty lobby full of construction equipment. The elevator was lined with cardboard, and the hallway of our floor was covered with dusty footprints. Not the 4 star hotel I was lead to believe.

Property was under construction, but the staff was really friendly

For being under construction, they did a great job handling travelers. We were directed to the new front desk, had easy access to the elevator and had a beautiful newly remodeled room on the top floor.

Beautiful place and great staf

Entire property is being rebuilt. Whole floors are demolished down to the studs. It is a construction site.

Beautiful property to explore, we honeymooned here and enjoyed the restaurant/bar and there was plenty of places to lounge around.

we stayed 2 nights...hotel under total renovation....no lobby...had to use back door...no phone in room..no cafe/coffee shop...no ice or soda machine.Minimal guests...4 on one night...and 3 the other night.There were no ameneties....lots of construction workers inside and outside.Im asking for a refund ...because ..this hotel should never have been rented because of the condition it was in.....your attention to my request for refund is appreciated....thank you ..Pat

We didn’t stay because when we arrived the entire hotel was under construction. Even the elevator. They couldn’t find a room that wasn’t under construction so we stayed somewhere else.

Nice but it was during construction

This was our worst stay ever in Paso Robles. We go every couple months and this was by far the worst stay ever. The construction, dust, noise and everything being closed was just too much.