Best Western Chicago - Downers Grove

DO NOT GO HERE. This place is infected with cockroaches. You will experience cockroaches in your bed when you wake up, crawling on you in your sleep. I went here to have some rest from exhausting work, and found a cockroach on the desk. I called the front desk and they said pest control is not available at 11PM, rooms are fully booked, and they do not have authority to give me a refund or any compensation. I tried to cope with the cockroach which I haven't found, and went to sleep at 1:30AM without getting into the sheets, which I could not trust anymore at that moment and didn't even turn off the lights. At 4:00AM, I felt something weird and woke up to see the cockroach on my bed. I immediately packed everything up and escaped from that room and went to the lobby only to hear that they don't have authority again. The manager, Gabe spoke to me on phone after 2 phone calls and I am still waiting for him to send me an e-mail about the compensation the hotel will give me. This was totally unacceptable, and i do not understand that it is taking this long for them to give a response for such a terrible experience. I need at least a full refund on this.

As above

A party spot. Weekend ragers. Very loud.

Heat didn’t work in room

The stay was great. Would definitely return

Clean and friendly

The hotel was clean and well kept. Good staff, good breakfast, close to restaurants.

Nice

It was a lovely overnight. Location was great, breakfast delicious and staff very friendly.

Extremely clean, nice staff, and overall great hotel.

In and out quickly no hassle.

Nice clean tidy hotel

Friendly and convenient

My husband and I frequent this hotel often, when wanting to get away for the weekend. The rooms are always clean, the beds and pillows are comfortable and the staff is always pleasant. There's always a generous selection for breakfast. It's usually scrambled eggs, meat, waffles, cereal, cereal and great coffee. This hotel is very well maintained. It has a convenient location, with proximity to the 355, I80 and the 294. There are plenty of great restaurants to choose from. We consider this hotel to be a hidden gem.

Super limpio personal muy amable

A real gem tucked away in a busy upscale retail and business area. 3 floor lobby with seating area. Breakfast is available with choices for all. Quiet nicely appointed rooms with updated finishes. Excellently managed as everyone seemed engaged with what they were doing. In a face paced environment everyone was friendly.

Our drivers gladly stay in this hotel!

The services amazing, just need to remind people who come, to keep quite at the night.

Really good staff

Room was clean