Best Western Plus Southpark Inn & Suites

It was nice and quiet

Bathroom lights were burnt out, hair on the "clean" towels, fecal matter on the back of the toilet seat, unknown substance on the bed cover. Asked for new towels and were given more which also had black hair on them. Could hear the "neighbor" all night long. Breakfast not good but was stocked.

It was a overall good experience

Nothing out of the ordinary. Good getaway close to our dinner reservation.

👌

🙌

A

When I got into my room the inside door handle fell off. After working to get it back on and open the door, I went to the front desk and immediately reported it. I was told they would let maintenance know to fix it the next day. ( I wasn’t even given an option to move to another room!! And the hotel was not full so there were other rooms.)Then within about 6 hours I had to have my keycard reprogrammed because it would stop working. I was blamed by the clerk and told that I must be demagnetizing it. I explained that I didn’t have anything magnetic to demagnetize it. The clerk did not respond. I had to go back to the front desk and tell them about the door handle again the next day and they acted like I was bothering them. I was told that maintenance had been notified while she got on the phone and called maintenance in front of me. I have been to this hotel many times over the last 10 years and this was by far the worst customer service I have experienced.

Staff is really friendly and helpful. When I got to my room I had to shove the door open it was stuck. The room has an odor not sure what all it is. Bathroom floor sticky and grime. Bed linens had stains and stunk also. Try to sit on one side and it was still damp from no telling what. I stayed a couple of hours the left at 330 am. No one was there for me to talk to at checkout. I also didn’t realize this was a smoking hotel. From the time I opened my door until I got outside it was thick of cigarette smoke. The only reason I didn’t leave was I could not afford to leave. Would never go back and can never recommend unless some serious changes were to be made.

Enjoyed my stay. Rooms were comfortable and staff was awesome!

The bathroom floor was filthy. I could feel a sticky film on the tile when barefoot. When stepping in the shower or towel after stepping on the floor, there was dirt coming off my feet. Also, the carpet was worn to the concrete in a certain area of the floor.

Great great staff.didnt cook bacon enough.

Nice hotel very clean

All good

It was nice

Enjoyed our stay, excellent

I use to like it but now it’s going downhill.

Overall, this hotel was perfectly fine for a quick one night stay. Felt safe in the neighborhood. Well lit parking. Bedsheets and towels need to be replaced. Very scratchy.

Older hotel.

Good