Bluegreen Christmas Mountain Village, an Ascend Resort

Very close to all things we wanted to do. Only thing strange (i thought) we are on vacation and we are expected to take our trash to a dumpster on property? We seen others putting at curb of driveway to cabin but at check out I was instructed to put in dumpster on property? Guess we should have left in cabin

I had a very frustrating experience during my recent stay. Security came by at 9 PM and woke up my entire family, which was incredibly disruptive. To make matters worse, they insisted that my parents move our vehicle across the facility, adding unnecessary stress to our evening. We were told by security that we should have been informed at check-in that we could only have one vehicle, which was very inconvenient since we had travelled from out of state, were issued two parking passes, and were not told this up front. What made this situation even more concerning was that my mother, who walks with a walker, had to navigate her way back to our cabin in the dark. This lack of consideration for guests' comfort and safety is unacceptable. It’s disappointing to see such poor management of security protocols and check-in policies. I hope they can improve their approach in the future to ensure that guests can enjoy their stay without being disturbed or put in dangerous or uncomfortable situations.

Amazing service. Great cabins. Will go again next year!

I love it here. So relaxing and so much to do

Is not clean no shampoo

We had the best time ! Will come again! Worth the price ! Beautiful senery . Love the cottage we stayed in 💕

We honestly really do love coming to this resort. This was our third stay, twice as Bluegreen owners, and this was the first time we have stayed since we gave up our ownership. But there is obviously a reason that we came back. We just love that it’s nestled in the woods, very quiet, the outdoor hot tub has always been a plus, especially in the mornings when it’s adult only swim. We have stayed in three of the different types of rooms and they have all been great. They’re spacious, clean, and have all the amenities you need to cook or have a relaxing night in by the fireplace. Mulligans is a great place for some food or a beer after a game of golf. There’s also a Starbucks for coffee in the morning and a small convenience store attached to it for other things that you might need. There’s also a lot of fun things for kids to do. We have done the mini golf and the paddle boating in the past, which is all included with your stay. And you also get discounts throughout town at certain restaurants and attractions. We will definitely be back!

It was perfect! I’d most definitely recommend the property to anyone looking for a nice time!

We booked a 2 bedroom cabin which was plenty spacious. We were first turned off by the pressure sales pitch to get a present if we listened to the time-share availability. We kept saying we were not available until my husband insisted we had to leave for dinner reservations. When we got to the cabin which again was nice, we learned that the sheets were just flat sheets tucked around the base of the bed. Within 15 minutes of trying to go to sleep, the sheets were all tangled around us. My husband just slept on the mattress which is gross since how many other people had to do the same. The bed was comfortable at least.

Well staffed, cabin was clean and well equipped

We stayed in the cottages and they were absolutely disgusting. Our cottage smelled like mildew and mold. There was hair on the nightstands and in the corners of each room. The pictures made it seem so spacious and great and it was far from that. I was VERY uncomfortable and my family ended up leaving early.

Wonderful

It looked like housecleaning staff just skipped over our cabin. Hair all over the tub and little pieces of garbage on the floor. I turned down the king size bed and seen the there was sand, hair and dirt so they didn't change the liens either. So glad I brought extra blankets and pillows. No shuttle services to get to the restaurant or other amenities which is disappointing. Overall for the price of the cabin and how things were spaced out for food and entertainment without any shuttle service, I'll be looking into another resort in the area for next year's family trip.

My parking spot was on an awkward hill that made it difficult to get in and out. The cabins pull out couch bed was dirty the first night the person who slept there was forced to sleep on the couch. The second day they came by to clean it (after i asked for a second time) and by the time we returned to the room later we STILL had to put a towel down then the sheet. There was only a flat king size sheet and no fitted sheet. The bed was queen not king. Check in and check out took a ridiculous amount of time due to the website i booked on having errors. Its ridiculous how during check in the man we spoke to said "were all good" and then i had the exact same issue upon check out. Other than that everything was ok. The internet was terrible but "theyre working on it" i did ljke that i could order from moose jaw because your restaurant closed at 8pm. But upon driving past still looked open?

Beautiful

Unfortunately, we brought our own food anticipating using the grill on the enclosed porch. The grill was in very poor condition. One side was sunken in and the other side had built up char that seems like it has never been addressed. Also, the crates were rusted. Secondly, three staff members asked if they could enter our unit to check on an internet problem. Neither of them cared to where a mask or ask if they needed to. Even though my entire party wore a mask while they were there. That was disappointing.

They couldnt find reservation and would not refund my money

This property is awesome Andrew is a great person with a pleasant soul love and enjoyed your customer service it's off the hook

I grew up coming to this place and I always remember it being immaculate. We came for a stay in a cabin and right when we walked in we saw crumbs everywhere. On the couch, the floor, the table, and the bed. When we called to complain they said that we shouldn’t be complaining because they upgraded us to a two bedroom. But there was only two of us. The hot tub is also broken.

There was an issue between Hitels.com and the property. Christmas Mountain charged me for my stay saying hotels.com didn’t pay. I had already been charged by hotels.com. Therefore I was double charged. Christmas Mountain said their account with Hotels.com was expired. In the end, Christ