Candlewood Suites AUBURN

Clean, easy access to facility and easy access to room

T

Very pleasant staff.

It's definitely just a place to lay your head at night if nothing else is available. First and final red flag for me was that I was able to check into my two rooms WITHOUT showing any ID. My room numbers were then read aloud for everyone to hear. Safety does not exist here. Their security sits in the corner on a couch with sunglasses on and feet up. They were vacuuming the hallways at 7:30am on a Sunday -- doors are not soundproof. I think this is enough for a review.

Staff was very friendly.

This property and surrounding area are very safe, however, for the price I would have expected electric outlets that work and a toilet that flushes (Didn't flush at all).

They were very professional and nice people I definitely plan on staying there again

It was a great stay. Very nice people at the front desk. Southern Hospitality at its finest.

Front desk staff is so helpful and kind.

The hotel needs major renovation. Especially the bathrooms. Moldy in bathroom and could smell the mold.

The room was riddled with roaches, the shower curtain was filthy and had not been replaced in a very long time. All of the bathroom fixtures were loose, the toilet wasn’t attached to the toilet. Asked for towels and the front desk gave us a trash bag and said we had to turn in the old towels versus coming to get the towels themselves. Asked to be moved but there were no rooms available for a family of 4. The manager tried to accommodate us as best as possible but the experience was a nightmare. Oh yeah, the room next door had weed smokers and yes it permeated through the walls.

Great location and Excellent staff!!!

The room was large and not horrible but the condition needed renovations especially in the bathroom. Drywall above shower looked moldy as well as tile. Vanity handles rusted over. These hotels near Auburn get booked even if the owners don’t put in the effort so it seems they don’t.

My mother passed away and one person in the group had emergency back surgery so we decided to cancel the trip. I could not actually get anyone at Expedia on the phone or email (I believe this is by design). I was trying to cancel or get a credit for next year as this is generally a yearly trip. This has been one of the most expensive lessons I will learn. Expedia is an absolute racket and you should be ashamed of your business practices. I will never use this “service” again for any of my travels.

Hotel was just OK.

The building is very dirty and smells terrible

Staff was very nice. Room was average and decently clean. Very outdated in the room, shower looked like it was from 1980 and wouldn’t drain water

Nice

The bed sheets felt clean and soft. The room appeared clean yet in need of some cosmetic updates and deep cleaning around the bathroom. Overall we were content to have a comfortable and clean bed and safe place to sleep after a long drive.

Best people out there! They were very accommodating and met my travel needs! Front desk and GM were very professional and friendly. They went out of their way to make me comfortable.