캡틴스 쿼터스 리조트

Everything was great!

Number one-the hotel is under construction, which says nowhere on the website

Lo unico q me gusto fue la habitación ,.xq como lo estan renovando esta pésimo para el parqueadero, .

Wow. Where do I start. I got catfished. The images and write up sounded great. But they were totally opposite. If unmanaged motel 6 ran a report in a 3rd world country! “New in 2025” nothing here was new- they are barely working on it which I guess was good as no construction noise. Parking generally difficult and limited. There was no communication about where to check in (it was in a loud bustling restaurant next door- hot AF, unorganized, LOUD). The hotel was gross in every way: trash all around, old milk in the parking garage for 10days+, clothes diapers, food packaging. Elevator was tired and had spongy floors, and gross. The pool area bath/changing room were extremely unsanitary! everywhere smelled like weed: garage/elevator/even blowing in my deck. General room condition was prison worthy. Rusty metal, bad floors, thin walls, one light in th den area, beds worn and feel every spring. Wife and I barely slept the whole time as the beds and the curtains let in sooo much light from the outside lights it was almost day in side and add the people making noise until 12midnight running around. The HVAC was running so hard but the room was just a cool WET feeling always, it never stopped. The bath slow to drain so I removed the top and it was bandaids and hair in it! Room cleaning none! 10 days, request towels and sheets. trash and stick it outside and old towels. Not once was room cleaned. luggage trolleys hard to find. wack TV too! Mtx understaffed/miss issues?

Everything was up to par. They had construction going on but that was understandable.

We had an amazing stay. Staff was super friendly and accommodations were 110%

Lobby under construction and elevator in our building was not working

Parking was terrible due to renovations being done. It was noisy as they were working on the hotel right outside of our room. It had a weird smell. It definitely doesn’t look like the pictures online.

We fought with the sliding door more times then I can count, even when we had a maintenance man come fix it. The AC unit was obnoxiously loud and impossible to fall asleep to. Are stay was for 9 nights and on our 4th day we asked to have housekeeping come in and clean our room, the manager said she would put us on the list, but they never showed. Don’t be fooled by the pictures online. The place is still under construction.

The rooms are outdated

It was super kid friendly and this was my daughter’s first beach trip and it stormed the whole time and we still were able to enjoy the indoor pools. I would revisit this resort just because of these things even considering the renovations going on making it be limited parking.

This was the worse stay ever. We had to constantly call

My room waa directly in front of the elevator. It was very noisy! There was an intoxicated couple stumbling into my door late night and they eventually made out right in front of my door..

Just needs to throw away the furniture and start fresh. We switched three rooms and the beds and chairs were dirty!!!!

Bed bugs I have a bunch of bug bites from sleeping in their beds,my 2 young daughters as well.check in was at 4 pm didn’t get a room until 6 pm room was not ready or clean.

First let me say ,we did not have a bad experience.

My room was really nice and clean, I originally had king room, but was upgraded to king suite when I asked about construction noise I was moved away from construction side to king suite. Only downfall to room was from balcony I couldn’t see up the beach due to building beside me, or complete view of down the beach for other building, it was like we was tucked between two buildings of the resort. Parking garage was only accessible to the 3rd floor, when trying to take luggage, groceries ect we had to unload cart take down steps then load it again because their was no ramp to roll it down? I was not aware of construction when I first booked our room? It was only listed on captains quarters website not Expedias?? Check in was beside resort at the lounge but was easy. But u will do a lot of walking throughout resort back and forth for elevator. Staff was very nice! Only staff I encountered that was not too polite was when checking out, she barely said 2 words to me besides looking at me as if I was her worst enemy for some reason? I was trying to tell her we was leaving a day early due to storms and was just ready to go! All she said was ok, took my keycards and that was it? No how was your stay or anything LOL!!!! But anyways pools was nice and clean, plenty of towels for room, no room service or cleaning entire stay, so the 3 stars I gave was for room cleanliness and size! But had I known at time of booking of all the construction I would have booked at another resort! 😕

The property is ideal for families, the multiple indoor and outdoor pools made it so it was never too cramped. The hotel was still under construction which made it look unwelcoming, and the hallways/rooms are pretty dated but at least mostly clean. Location wise it was an 40 minute walk down to the skywheel and the popular restaurants/attractions, other than family kingdom which was a 10 minute walk. Overall it was a great stay and we would love to come back when the hotel is finished with the renovations.

Great, would definitely recommend

A bunch of construction and pools are closed too, bunch of loud people around smoking stuff