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The hotel was great, everything inside amazing and clean and fun and everyone was awesome to work with. The only issue we had was the homeless population immediately outside the hotel. We literally had to step over people to get to the uber. There are building repairs to the building next door and there is scaffolding at CitizenM so there is a heavy homeless population staying there.

Very small room. Tech controls seemed unnecessary. Great staff and excellent location.

Excellent staff, great decor, fantastic breakfast, cosy bed, clean, fun!

Terrible

Very friendly staff, close to subways, the room is surprisingly quiet. 100% will come back!

We laughed, we knew the hotel room was going to be small but it was TINY! It was perfect for our needs.

Another great stay at CitizenM, this time in NYC. We appreciated the ease of check in, clean rooms, and overall well kept property. The gym was limited, would’ve liked that space to offer more equipment options. The cleaners did a nice job keeping the room tidy.

Enjoyed our stay here. The easiest check in and out I’ve ever had at a hotel. Bed was very comfortable. Only minor gripe was the sink being in the main part of the room rather than the bathroom pod. Great location for exploring lower Manhattan

Good hotel in excellent location. Staff were friendly and happy to help with anything.

I gave this hotel an excellent: the staff was so nice and helpful and the room was immaculately clean. BUT: What people need to know is that the room is tiny. The toilet/shower combo is directly in the room, next to the bed, with zero privacy as it is echoey. You can hear everything going on in the bathroom. The king bed is stationary against the wall so a companion will have to climb over whoever is on the opposite side. There are no luggage racks. We stayed for 2 days and had a small wheeled carryon and a Beis weekend bag...if we were there for a week with large suitcases it would not be manageable. What we had for luggage barely fit. I understand that when on a vacation not much time is spent in the room, but the time spent in the room should not be in cramped quarters with no bathroom privacy. I did like the hotel, but would stay somewhere else next time. The location was great. This hotel is best suited for the solo traveller or someone you are extremely familiar and comfortable with.

We really enjoyed our stay here. The room was clean and had a great atmosphere. The area is conveniently near a ton of desirable areas but not the extremely touristy Wild West atmosphere like Times Square. 100% will stay here again when we visit manhattan

Great location very cool and edgy. Mid breakfast. Gluten free bread inedible. Should have roof terrace open as advertised as it is a main reason to stay and it was shut when we wanted to use it because of staff shortages. Staff could be more friendly.

Clean room with a great view

Staff was very helpful and nice. The room was clean and quiet. 10/10. Oh, the roof top is epic!

Excellent all around.

Very modern and clean

I love Citizen M, excellent customer service. The staff are so friendly, they treat us like family. I highly recommend to family and friends ❤️ PS, the room is clean, fresh, and modern / Amsterdam vibe. I felt I’m in the Netherlands 🥰

Stay was great. Amazing hotel in a really great part of town. Restaurants galore. I had booked a panoramic view room. While not entirely sure what separates that from the standard room, I was placed on the top floor with a phenomenal view of the entire tribeca and financial district areas. Made for great sunset views while relaxing after a long day of walking. Would definitely stay again

Consistent quality, clean rooms, convenient area