Clarion Pointe Savannah Gateway I-95

Moldy, musty smell permeates the entire building. Renovation debris, buckets of chemicals, and old air conditioning units stacked in stairwell, partially blocking emergency exit. (Why wasn’t this mess hauled away in a dumpster?) Meager breakfast options, not replenished when empty. Oatmeal packets available, but no means to add hot water. I didn’t expect luxury for the price, but this is a poor effort. The stairwell-as-trash-storage probably violates a number of fire and health codes.

It was an ok stay. Breakfast could of had more choices.

Staff was nice.

The property is very humid and smells like wetness.

The staff act like they have no clue what be going on. I come inside and was waiting 10 mins all because the lady at the front was standing outside seen me and still did not come assist me. I have to ask for my room to be cleaned everyday being there. The a/c was broken so it was hot and cold when it wanted to be. Breakfast was about the only thing I like.

No one in the front desk in the night, and really dusty!

Metal bedskirt around base of bed that’s loud and ridiculous. Impossible not to kick it getting in and out of the bed. A ridiculous design decisions. An unexpected deposit of $100/night that they hold for over a week. I was there last Wednesday and the $100 deposit is still “Pending”.

$100/night deposit required to check in and they hold the deposit forever. I was there a week ago for two days, $200 still showing as “Pending”. Unfortunately there is a trend where this only happens to me when there are Indian owners who actually manage the credit card processing. I never have this issue otherwise. It’s a consistent trend from South Dakota to South Carolina and now Georgia. You guys really need to change your policies. The price is cheapest but the hold in deposit funds feels like extortion. And I’m assuming that’s how you make up for the cheap price. I have another 15 days of stay in Savannah over the next 5 weeks, and I would rather pay the initial $125/night and $25 deposit that’s released next day, than $90/night with a $100 per night deposit that’s held for 10 business days.

Black mold in EVERY CORNER of our room. Unused towels were very damp to the touch. Standing water in bath tub. Bugs in mattress.

Nice and clean room. Well kept property.

Our stay was a good stay. They are clean. The hall could use a little deodorizer, but its not bad. Beds are comfortable. Breakfast not to bad. The only problem we had was my husband went to cook an omlet, and while it was cooking, it turned 9:00. While his food was cooking, she walked over without saying a word and cut the maker off and walked away. But other than that particular part, our stay was good.

There were roaches in the fridge, mold on the bathroom ceiling, bathroom door didn't close, pool unclean, laundry services don't work, entire hotel smells mildewy, breakfast was a joke with zero protein options, the worst hotel I've ever experienced. Well below motel quality standards

It was ok, but the entire building had a strong musty/mildew smell. The room was clean, but the a/c made a loud noise all night. Thankfully I brought my fan😁. The tv would not turn off. The cable would go off, but not the television itself. Couldn't unplug it, so left on all night. The bed was ok, but not great. The shower was really nice, with good pressure. This hotel might be ok for 1 night, but only if you can get past the smell, and can tolerate a noisy a/c? I couldn't stand the smell, so knowing that, I personally would not stay here again.

Al momento del check-in fue terrible la persona de guardia con mal humor y grosera

Initially is was a good start until after we got into the rooms. For one room, the toilet wouldn't flush.. mentioned it to front desk 3 times and it was still not fixed. And then the shower ended up clogging to where it drained super slow and you were basically standing in your own filth.. Mentioned it again after checking out early. The lady just gave us a card and told us to call the manager. Putting down $100 deposit on top of the room payments is a bit much for the quality you get.

Our stay at this hotel would have been 5 stars except that the toilet didn't flush correctly. The beds were comfortable, the room clean and breakfast was fabulous, but this overshadowed our whole stay. We reported it to the front desk clerk and was told after returning from dinner that it had been plunged when it still wasn't working correctly. We were then given a plunger and gloves and attempted to rectify the situation. Unfortunately nothing worked and we were told no other rooms were available. My family members had to use the restroom in the lobby during our stay. I was told the manager would call. He didn't. Corporate also did not give a satisfactory resolution to our situation. Sadly, staying at a rustic campground might have been a better experience.

We just needed overnight accommodation on a road trip back home. It was reasonably priced, clean and the staff was very friendly and accommodating.

Can't complain too much as this was very affordable but hotel could definitely get a refresh.

Room bedding was stained,and mattress cover ripped.They want $100.00 up front in cash or card for their rooms. Card refund will not be returned for a week. Cash must be approved only after supervisor checks room upon check out.. lost $105.00 dollars because I would not stay in this Hotel. Took pictures of bedding. Very Bad and did not get a refund.

My two grandchildren (11 & 12 years old) were still asleep before 9am today, so I went downstairs to get them some breakfast. Sausage patties & mini muffins. A female employee approached me & asked if I was taking food to the room. I advised yes. She asked if I could read & pointed up to a printed sign above my head (I'm 5'10") on the wall. Why the hell would I look UP on a wall for anything?! Due to her tone, I advised her that my grandchildren are accustomed to eating at a table at home & do the same when they are out. She said, "What if they make a mess? Someone would have to clean it up." Which led me to doubt the "cleanliness" of ANYTHING in the building, since "they" don't want to clean up. AND if you can't eat BREAKFAST in the rooms, take the MICROWAVES and REFRIGERATORS out of all rooms. I guess Ms. Einstein didn't think that they might be used when guests bring back leftover dinner or lunch! But I guess those meals are okay to eat in a room? Or maybe she has an issue with black people.... Again, tone is telling. She got the right one today lol. I'm sending an insane number of letters & emails everywhere about HER, and the nonsensical "policy."