클라리온 포인트 비달리아 - 리옹 웨스트

Clean comfy usually quiet

All good

Visited 4/10-4/12 and the room smelled awful. The walls were filthy and also we didn’t have a remote to the tv. Called to get the access code to the room and the front desk person acted as if they didn’t want to give it to me. Just overall the hotel needs to be upgraded and no elevator.

Only downside is can’t get luggage cart upstairs, so travel light

This has been one of the worst experiences that I have ever had! From the very beginning, my experience went downhill. It began with the hostess “not being able to find my reservation” .. then, 10 minutes later, after showing her my confirmation and itinerary number twice, she was able to find it. She then said that someone was already checked into my room under name .. which was impossible as I travelled 4 hours away from home and the only other person on my itinerary was with me. She walked me down to the room to ensure that no one was present in the room. It was empty. Within 2 minutes, we discovered that the the refrigerator was in the process of defrosting, the tv did not work at all (no connection), the walls were dirty, and there was a nice sized spider in the bathtub waiting on us. We made the decision to suck it up because it was after 11pm when we checked in and we are not familiar with the area. That was a terrible idea.. within 5 minutes of finally sitting down from attempting to disinfect the room, we heard a keycard in the door and, had I not put the door chain up, it would’ve swung open due to the clerk assigning our room to another guest !! We were both confused and upset! He apologized and exited. About 10mins yrs later, this same process happened again, but this time with an entire family! Needless to say, we did not get much rest. The problems continued the next morning as we learned that the walls are paper thin and the staff was rude! Very Dissatisfied!

This hotel is just OK. I've stayed here before and there is never anyone at the Desk.The clerk is always somewhere else. When I arrived for this stay I had to ring the bell and wait and then the attendant from an upstairs banister said "May I help you?" I'm thinking, 'Not from Up There !!! I had to say well I'm trying to check in, before she would come down and wait on me... REALLY !!!! The Pool is always "closed for the season "!!! It always smells poorly in the hall and stairways.

No complaints

Everything was great

Hotel had an odd…… odor? And the floors were sticky. We were only staying for one night and a quick stop, so we didn’t say anything.

Was good

This hotel property has seen its better days as far as overall cleanliness and condition. While the inside of my room was okay, the hallways were dank, musty smelling and poorly lighted. No elevator to access the second floor, dirty stairwells and room doors were also poorly maintained.

This property could use a little updating, but the room was clean and the staff was friendly

Online it seemed a little bit more nicer than it actually was in person, but the stay was overall good. The linen and bed was clean

Really good stay, excellent place

Was nice clean nice workers and easy walking distance to restaurants and shops.

Good deal for the price. Close to restaurants and shopping. Easy check in. Handicapped room had plenty of room but no walkin shower. 😞

Property from the outside was nice! Walking in, the place smelled of bad intentions!!! Hot tub was closed. There was no notification of that before choosing this place. Complimentary breakfast was cooked in the microwave,l. Eggs and sausage!!! It just smelled bad in the hall way!! Would I stay there again? Probably not.

Breakfast needs a bit of help but other than that it was nice

This booking was a nightmare. First of all, their staff lied about changing my reservation before I got there- we needed to change our dates, and called the property beforehand. The staff member told me she changed them, but actually didn’t. I ended up getting charged for a no-show, and that had to be fixed. When we arrived to the property, it was FILTHY. It literally looked like they didn’t have anyone cleaning. The stairs leading to the rooms were disgusting and looked like they hadn’t been vacuumed in months. The smell in the hallway and rooms was simply sickening- like a mix of old gym socks, body odor, wet cigarettes and marijuana! All the rooms are located upstairs, and they had no elevator! Nobody helps take your luggage up the flights of stairs to your room! They advertise an indoor pool and hot tub, which was part of the reason we even booked the property, but they said they were closed “for the season.” What?? Another staff member told us the heater was broken in the pool and the hot tub. We thought we’d just deal with it since we were only there for 2 nights anyway- we were in town for a wedding. However, once we got to the room and the smell became unbearable, we went back to the front desk and asked for a refund. At least the young guy at the front desk was kind and understanding.I’ve never left a property like this before, but this place was absolutely unacceptable for us. I do not recommend this property to anyone, and would NEVER book this property again! RUN!

Great hotel had lots of fun