Comfort Inn & Suites West Des Moines

Room was great, ease of check in and booking, good breakfast and able to eat early and be on our way

Wonderful gentleman that checked us in!!

We had great service, clean facility, great pool for kids. We will be back!

The room we had was very clean but small. I had surgery the next morning at Methodist Hospital downtown. The lighting in the bathroom area was very dim and should be upgraded.

Missing battery cover on remote to tv(not safe for children), missing and broken handles on drawers and shower door. Shower tiles and grout dirty on bottom of shower. Piece of food on carpet.

Our stay was perfect. Clean, plenty of towels, close to all events we were planning.

Easy to park and get to. Close to shopping and lots of dining options

Semi interested staff at check in. Many holes in presentation. Just sign here. Fruit drinks tasteless at breakfast bar. Hallways carpet & walls were marked up. Unpleasant pot smells in halls went un-policed. Lobby & our room were clean & nice.

Very convenient and easy to find! Very welcoming!

Quick check in

Everything was fine, except the shower floor was so slippery it was dangerous. I couldn't take a shower. My boyfriend almost fell 3 times taking his.

Convenient location.

Very noisy. Kids running in the halls. Fire alarm went off. Otherwise great.

Great stay! Check was easy. Breakfast was wonderful. Lots of options.

Lots of chipped paint, rust around the edges of the shower, parts of the property just looked worn. At check-in, the lady working the desk loudly announced each room number. As a female, entering the hotel alone, I had to politely ask her not to announce my room number, and she complied. I thought this was common sense in 2024? Another waffle machine, coffee machine, and oatmeal at breakfast would’ve been nice. Beds were very comfortable!

It was easy on/easy off the highway.

Our stay was comfortable. However, the entrance door was sticking badly, which made it hard to open and close. And there were no handrails in the bathroom, which had only one hook.

We checked in at midnight. The clerk gave us a key that did on work on the room assigned. Went back down, and gave us another set of keys..that he said should work! Went back to assigned and still didn’t work. My husband was about to go down again, when a woman came to the door. The room was already occupied!! After apologizing to her, we went back don again! The clerk was mad because we were upset that he didn’t know the room was already occupied! He insisted on calling the room to ask what they were doing in that room! We asked him to not disturb them again, as we thought there were kids in the room! He would not listen. Then we were told that there were no rooms available! After 20 minutes, he finally found a room. This whole process took over an hour! He clearly did not know how to run the computer system and was VERY rude!

We had to reset the DirectTV receiver to get the TV to work. We checked in with 3 people, as noted in our reservation, and only had 2 bath towels in the room. Front desk was out of towels in the morning so had to wait for housekeeping to bring towels to room.

Nice hotel!