Courtyard by Marriott Tyler

Overall was good

Page amazing when I needed it most

Room had a mold smell . Fridge door broken. Broken base board tile. AC coils and fan making load noise. Smell very bad from no maintenance on coils. Pillows were not comfortable and bed not comfortable. Electrical plug at wall light loose and didn’t hold plug when plugged in.

This is a nice place to stay.

Nice room!

No problems during my stay.

I arrived early at the hotel. I traveled with a friend for a business function. My room was available. Yay! I was going to spend the afternoon reading with a glass of wine. Paige, the agent at the desk, turned on the fire pit, found me a corkscrew and was so personable. We decided to have a drink at the bar and the bartender was so friendly. Room was clean and very comfortable. I will stay here any time I am in Tyler, TX.

Close to shopping and dining. The room was not what I expected. The door to the room looked like someone took a crowbar to it to beak in, the lamp shade was extremely discolored and broken, stained flooring, trouble flushing the toilet, light bulbs out and outlets not working. Very disappointed.

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We had a hair in the bathtub from a previous guest. I cleaned the tub with my own supplies but definitely made me question how clean the room was in other areas.

Enjoyed the lobby bistro, especially morning lattes, and the super relaxing hot tub spa.

Wonderful stay!

Great hotel. Friendly staff. Good location. Great town.

Lots of dust on the lamp shades, electrical outlet be he'd didn't work.

Hidden gem in Fredericksburg

They was rude came knocking on my door at 10:30 waking me up telling me check out time when checkout time is at 12 with the Marriott and I had asked him for late check out and they told me that I had to be a bunvoy member and when I told them that I was, she asked me for my number. I gave her my members number and still then tells me that if I am a member, I could check out late once I verify that I was a member. I still couldn't check out late they came knocking on the door at 12 then told me they will give me 30 minutes then when it became 1230 they came knocking on the door while I was trying to put my shoes on then they told me to be a member you have to be elite and they only do that for their elite customers so I said what do you have to do to become an elite custom you have to have this and then very did not like the people there is only one guy that I really really enjoyed that this is my third time meeting him and he was extremely helpful and people person is the night shift real down to earth is a black guy

Love the place also loved the lady at the front desk when we checked in she was really nice will definitely recommend

Check in was at 3pm room wasn't ready untill after 430 . Front desk was rude offered no explanation or apology. The elevator was very warm like the heater was on or something was burning so we got out took a different one and reported it the front desk . I pick this hotel for the hot tub . The pool and hot tub were down for maintenance. I ask to speak to the manger to see about a discount I was told no one was available and the guy was like i just work here. I feel i could have paid 100 for the night somewhere else close by with better service I paid 165 for late check in no pool or hot tub , something wrong with elevator and rude staff .

Nice clean hotel. The staff were great!

Good things—comfortable bed, friendly and helpful staff. Bad things—huge flying roach on the ceiling, toilet flushed after 3 tries each time used, shower liner smelled of urine, weird musty smell in room, dirty carpet.