Crowne Plaza SPRINGFIELD - CONVENTION CTR, an IHG Hotel

The hotel was nice enough, although it could use some updates. There were some holes in the carpets, dents in the elevator walls, and an overall outdated, somewhat run down feel. The pool area was dirty- the floors had mud on them and there was garbage on the floor of the sauna. You can tell this was once a beautiful place but has since lost its elegance.

Bar staff were very friendly

Very friendly & helpful staff

We love staying here, its always so comfortable and the room is spacious and lovely!

Poor made service, sheets dirty, garbage in waste baskets. Maid service was knocking on doors of rooms 2 hours prior to checkout

We stayed here some plumbing repairs on our Victorian. Everyone was so nice and accommodating

Management was very stuck up and rude. They were very unhelpful and made me feel extremely unwelcome at their hotel even though I paid for three days in a suite and I was never refunded my deposit even though I cleaned the room thoroughly.

Very clean very quiet room was spacious 5$ breakfast was very good

Great property

Extremely nice staff. Bartender during our stay was great.

Great stay and very clean room. The service was fast and simple and the employees were very kind. Has lots of amenities and a cozy restaurant/bar area. We had a very nice stay for a great price!

We stayed here for 3 nights while our apartment was getting ready. Highly recommend!

Expected a grand experience and instead the room was dingy, outdated, wallpaper peeling from bathroom wall, weird discoloration on the wall above the toilet. No toothpaste, no microwave. Overall a weird experience.

I love staying at The Crowne Plaza! Always clean and spacious suites.

Check in was smooth and Ben was great. He even text me a little while after I checked in to make everything was alright!

Front desk staff were great and check-in went smoothly. Only complaint is that the breakfast was terrible. Eggs & other hot items were cold, toast & bread items were stale. At least the coffee was hot.

The only complaint is the toilet was not well secured to the floor. It rocked a bit side to side. It seemed oddly low and used a lot of water to flush.

the room was clean but the building was not so much, not a friendly service

Check in was so fast and friendly.

Breakfast buffet was no good - everything was dried out