드림 다운타운, 하얏트

I’ll make this fast as I’d like to forget it. 1). Didn’t have my reservation. Took 45 minutes to find it. Got downgraded into a dirty room where they have a noise machine it’s so loud (4am every night). There is a club next door. Witnessed at least 10 incidents with a lot of people shaking their heads. 2). The pool was overcrowded with no chairs, ever. 3). Cold showers on the last day. 4). Watched a woman whose son was having a medical emergency and they told her to wait her turn in line

This was the absolute worst hotel stay I've had in my life. Starting with the incompetence of the front desk. I was delayed for my week long stay by a day. I had to spend an hour on wait just to reach someone at the front desk to notify them so my room wasn't cancelled. Its nearly impossible to reach someone at the front desk. The beds are terrible. It feels like they have limited number of springs in the bed so the they push into your body. They will hurt your back. I've never had a more uncomfortable bed at a hotel. You have to try to sleep on your side between rows of springs. Can't even explain what a bad situation this is. Then my daughter left something in the room. we called an hour later to have them retrieve it which they did. But they never mailed it out and again I can't reach the front desk. Lastly they added another person's charges to my room bill. And guess again, it took multiple calls and an hour of time to for my assistant to get a hold of them but they refused to take off without speaking to me. Yet they won't call me. So i just have to dispute it with my credit card company. Do Not Stay At This Terrible Hotel.

Good stay! We enjoyed the amenities.

We loved the location. What we didn’t like was that there was no refrigerator or microwave in the room. There was also a fight in the room next door to ours and no one checked in to see if we were okay.

It’s basically a 24hr a day night club. Constant noise night and day

The soundproofing of the room is not good, and it is a little noisy.

Hotel was worn

The location was great close to everything, which made getting around very convenient. However, the stay was a bit pricey for what was offered. One downside was the lack of soundproofing; you could hear everything from the neighboring rooms, and the constant door slamming made it hard to rest comfortably.

It was a great experience and I am happy I made the choice of Dream Downtown by Hyatt. Hope to comeback soon.

It was ok

There was no VIP benefit even though Expedia shows there is one. The most upsetting part was the pool was inaccessible for the hottest day we intended on having a pool day. It should be clear that the pool can be closed even to hotel guests for private events. It was extremely upsetting and ruined the first full day of our trip when we just wanted to relax by a pool.

Room was heavy with smoke smell and pubic hairs in the bathroom. I went to room for 30 min and took a meeting but the WIFI did not work. I had to take call from my Cell Data instead and could not stand the smoke smell. There was a man yelling loudly in the hallway and I did not feel safe. I was afraid to go into the hallway to exit the room. I was contacting Expedia during this call to let them know I needed to cancel the hotel, it was inhospitable and I could not stay. They said they called the hotel and that it was non-refundable. Non-refundable should only exist if there was a hospitable option. I reported the situation to the front desk and the woman said she noted it, but I did not see her actually doing anything. I had my bags and said I was checking out, I needed to get to a room with WIFI and that felt safe. There was a long line of check ins, and with my bags I let the woman know that I was checking out (I had not been in the room more than 45 min) and that this was a terrible experiance. I asked again for a refund on expedia and the hotel said no. I said I was there for 45 minutes, and I was willing to pay for 1 night and they could return the remaining $600+ for the remaining 2 nights on the reservation and I was staying elsewhere. This was a terrible experiance and first time at this Hyatt property.

The hotel was not kid friendly , and non of the amenities were available to us. after 11 am the pool is open to the public and all kinds of people were in and out some not appropriately dressed for the pool. i got the suite that was supposed to sleep 4 with a convertible sofa, the sofa bed was old and dirty and no sheets were provided, i ordered water and it never came. and the ac stopped working. it wasn't worth the $$$$ in an way , should've stayed at the maritime next door.

Hotel was just ok. Room was very nice, comfortable bed. Had to ask for hair dryer and washcloths. Pool was a disappointment, it was overcrowded. Around the corner from the Chelsea Market, I’d highly recommend it for places to eat! Earplugs were on the bedside table from hotel for bar music noise at night. Probably won’t stay there again

Property is in a fun, vibrant area. Easy to access everywhere via transit. Pool really isn’t accessible to hotel guests. Paid beach club for over 21’s. GM was helpful when I had issues with opening hours. Could definitely benefit from more front desk staff.

Beautiful hotel

The amenities are not great: no coffee in the room, pool is freezing and unheated, gym is dark with no light switch. Great location though.

Everything was good 👌

The property was average. The room small & the balcony tiny with a street view. We booked this hotel because they had a pool. We found out once we got there that the pool chairs had to be reserved on a separate website at $100 a chair. They also would rent them to outside hotel guests. We just thought that was crazy since this was a pricey hotel to begin with. I don’t think we would stay at this hotel again. We did enjoy the pool bar & staff but that was about it. The other staff seemed disconnected to their guests. We expected more courtesy.

close to 14th and 8th Ave NYC subway station great room and view staff good. check-in 20 minutes late but we were able to store our bags safely for several hours prior to check-in