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They state they are unable to provide email invoices and I left w/o receiving a paper invoice. Since I had to leave early (dog was ill), I am unable to get any documentation of charges to file an insurance claim (charged both days though left a day early). Upon calling, the desk person explained they could only fax a paper copy of a receipt as they are "old school" and w/o a computer. Obvsiously, most people don't have a fax machine to receive faxes. This day and age, it seems an unacceptable way to do business.

Loved the walkway to the river and the view from our room. Felt very safe.

Very nice room and friendly staff!

Very clean relax by river nice friendly front desk reasonable price close enough to crater lake. Hot tub and out door pool

Location and service

We had a room on the Rogue River with convenient and walkable dining options in the small Town of Shady Grove.

Ac in 102 is a must. They had it where others did not. Clean, comfortable and quiet.

Everything was good. I’d only say the electrical outlets need to tighten. Perhaps a water fountain, but we enjoyed our stay. The front desk even let us check in early, because we weren’t sure if we would be back from Crater Lake in enough time. We got our keys when we came back.

This place was Amazing! From the Desk Service to the huge well Appointed rooms! And the River access We have stayed in other places in Town but never again! I’m shocked that what they offer compared to other hotels

Good room n easy to locate

We really enjoyed our two nights here. The room was spacious and clean. The shower had great water pressure. The pool and hot tub were wonderful. We'll definitely be back if we're in the area

It was very clean and roomy. It had a gorgeous view of the river, so close we could hear it. The kitchenette was nice and we were happy it was pet friendly

The young lady at check-in was very nice and helpful. She advised us some restaurants, was efficient and welcoming. The lady at check out wasn’t! We have a small dog and during check in, I gave a $150 deposit. No problem at all for me. It is quite usual for hotels to do that. Unfortunately, my little dog had a small accident (chihuahua). My fault. I cleaned it up properly. The lady kept my $150 deposit. And she told me that we shouldn’t have given this room because it was not a pet room! Not my fault. Their fault. They knew I had a dog because they asked for a deposit. She told me that it was the young lady’s fault because she is new. Not my fault and not my responsibility to train her. I recognize that my dog shouldn’t have peed on the floor and I agreed to pay for the cleaning. But we should have had a pet-room and they made a mistake. Therefore I asked for sharing the responsibility. I was ok to pay $75. She didn’t want to and kept my $150. It is not right at all. By the way, when I cleaned up my dog’s pee, my rag was black!!!!! Dirty carpet!!! Very bad experience with somebody who has no commercial skills!

Great location with pool hot tub and outdoor picnic area. River behind property created nice ambiance.

Housekeeping service was down when we stayed there. The bed was ok but the pillows were very uncomfortable. Other than that the room was good.

Beautiful property, picturesque views, wonderful amenities and the staff were incredible. The pool was warm enough to get in even really early in the morning (at least if you’re a native Oregonian). This place was totally worth the 250 mile drive to get there

We really enjoyed our three night stay. We had a small mix up with our room when we got there but they made it right quickly. The pool was fun for the kids, the room was clean and comfortable, and the staff were very friendly.

Enjoyed the hot tub! Could not find anywhere in Shady Cove for breakfast but got on the road for our journey to Crater Lake NP.

Cute, good views, walking areas, nice pool

I enjoyed the view of the river from our room and enjoyed listening to the water ripple. There were two outdoor chairs in the patio area outside the room. The room was a nice size which included a seating area and a small refrigerator. The only downside, the pillows were very uncomfortable, very hard. Other than that we enjoyed our stay and the close proximity to Crater Lake.