Extended Stay America Select Suites - Austin - Northwest - Research Park

최악의 호텔

최악의 호텔

익스텐디드 스테이 아메리카 오스틴-노스웨스트 리서치파크의 기초적인 자산(시설 등)은 비슷한 동급의 숙소에 비하여 떨어지지 않으나, 관리인력이 너무 부족하여 전혀 되지 않고 있다고 느길 수 있다. 숙소는 넓고 여러가지 가구들의 모습이 있으나 그 가구들을 이용할 도구(주방기기 등)가 전혀 갖추어 지지 않아 그림의 떡이었고, 그나마 오래 전부터 가동이 안되는 상태로 방치된 모습이 역력했다. 싱크룸에 전기가 들어오지 않아 하룻 저녁에 두차례나 프런트에 이야기 했으나 전혀 반응이 없었다. 벌래에 물려서 피부가 부풀기도 했지만, 치약으로 해결하라는 제스츄어를 받았다. 그 넓은 건물에 숙소에 관련된 인원 이라곤 프런트 직원 한 사람 밖에 없었으니 기대를 할 수 도 없었다.

Great staff and management team Monica

Hey the staff was great the manager Monica was wonderful she handled the situation that we had great communication

Great friendly customer service

I mistakenly stumbled into this din of sin and regret thinking it was an "Extend Stay America" which I knew for being cheap and perhaps not in top shape, but at least neat and clean. Wrong. I asked at the front desk, and the clerk said "This is a Select Property". Generally, I have known "Select" to mean a bit better, not the lowest of the low. Better word choices would have been "Economy" or "Budget" to clearly let you know you've taken a downgrade. The couch was old, tattered, ripped, and very visibly gouged. The wood cabinet tops were heavily discolored by water stains and abuse, The countertops had cigarette burns. The bathroom sink was pitted and permanently stained multiple different colors. The shower was "motion activated" so you've got to bust a little dance move to keep it going. The bathroom door top hinge was a few days away from falling completely off, potentially injuring a guest. The key cards had been re-used so any times they only worked for about 6-8 hours before having to be re-programmed. And no, they weren't magnetically erased - I used the card to enter my room, set it on the counter, and went I went to leave, it would no longer open the door. I only tested it because my other key didn't work when entering previously. Oh, and the front desk is shuttered at 5pm. Call for help. Or better yet, stay somewhere else.

Great place to stay, very friendly staff and comfort is awesome

I love how friendly the staff jas been. Thay are all amazing. Thank you

Great friendly staff. management is awesome and very helpful

Pretty good area

It so quiet area so we love it it peaceful:)

Well it might of been good but they didnt let me in. So waiting on refund . Markisha said that she did the refund so waiting but if you are trying to get ahold of someone to check on it from Hotels.com for get it. Vitural assistance is a joke. So will wait a couple more days to see

It very peaceful in that area :) it good for us to be safe :)

I didn't end up staying here and also talked to Nikki in the morning that I am checking out early. The room had a very bad smell and also cockroaches running on the ground.

Didn’t like the hotel at all

I stay here often on a weekly basis and This is the best place i stay in

I wished they had a security at night

One of the cleanest and comfortable places I've stayed. Staff are great and very friendly

Great