Extended Stay America Suites Chicago Lombard Yorktown Center

The front wouldn't provide towel for each person citing bugeting reason. Wouldn't provide sheets and blacket for the convertable couch. Just horrible to saty in a BROKE hotel.The breakfast was laughable well lack of. Will never stay at this hotel again.

Está muy bien el hotel y cerca de todo

The hotel canceled our room 30 minutes prior to check in time. They eventually offered us a different room, however, adequate bedding and towels were NOT provided to make up a roll away bed and sofa bed. When we asked for these items, we were told they were not available.

The staff here has always been amazing. Any time we have had an issue with our room the manager has always been right on top of it to fix the issue and allow us another room while waiting for the issue to be fixed. This by far has been the best ESA I have ever been to ans they make you feel at home, and its always peaceful and quiet.

I love this hotel. The Staff is very kind & accomodating. The area is very convenient & close to major expressways, public transit, Yorktown Mall & grocery stores. Each room has a dishwasher, & full stove with an oven.

I specifically reserve this hotel because it is close to family I visit this time of year. I usually never have a problem with my stay here. The housekeeping staff is amazing, the maintenance team has also been polite, respectful and greet you with a smile. That part of the team is great! The front desk attendant at check in however was less than customer friendly. She wasn't wearing a name badge and she refuse to give me her name so I can only refer to her as an older woman with missing teeth. She was not friendly, her demeaner was hard, cold, and stern. I felt like I was being interrogated. She is not professional at all. The 3rd day of our stay I went down to replace clean towels and she kept asking to confirm when were we checking out, also made me count the number of towels I brought down for replacement. The straw for me was at check out, when she blurted out loud across the counter as we were collecting our belongings at the end in the lobby "are you checking out?!?!?!" In front of other guests and staff members.

The smell of dogs and barking. Carpet needs to be clean weekly

Good

Very convenient location!

Everything is very convenient and staff is amazing!

The Hotel Manager is amazing! Very respectful, caring, has great hospitality, and great customer service! I love this place! It’s also a very convenient location for shopping and the places I work at! 10/10 from me!

Manager had my car towed off lot that will cost me > $1000 retrieve. Manager has targeted me. Takes pleasure in others’ pain.states she can enter your room at any time, for any purpose “because we own it.” Obnoxious, vile, no empathy. Had me woken up out of a sound sleep to get me to check in to pay a higher rate even though it is illegal to charge a higher rate to a disabled rate . I am disabled. Suggested maybe I go to a nursing home or hospital when I am a physician and there is no medical reason that would even be the basis for admission. She has never been a manager before. Constant barrage of threats. Do not feel safe here. 18 days since car towed away by her. No effective way to make complaints to people above her. Don’t come here.

Was nice and quiet

Nice and quiet!

Everything was nice and quiet

Deep cleaning needed

They have almost all new staff at this location and so far they've all been so friendly, nice, and very quick to attend to our needs, mine especially since I've had nothing but issues with my room. And ever since the new manager arrived it seems like they were very quick to attend to the needs of my room.

The rooms need to be updated. To many abandoned cars in the parking lot.

Very quiet²& convenu

Good