Extended Stay America Suites Detroit Ann Arbor Briarwood Mal

The carpets are worn, there’s a smell in the hallway, there were people above us that sounded like they were jogging for a long time. We stayed here years ago..won’t return. The staff was helpful and courteous and I was grateful to receive two nights refund.

By far best experience.

By far one of my best stay hotels.

Always a comfortable stay. Professional services and staff.

Excellent stay each time. Highly recommended.

Wish there was bigger snack selections Staff was friendly Parking lot needed plowed better my husband uses a walker had a horrible tome getting threw parking lot

Check in was easy and friendly. For the price the room met my needs for a place to stay. Love that there is a fridge and small kitchen.

Average tending to below average

They didn’t let me check in bc it was “dirty”

The property is extremely worn down. Furniture was broken and damaged. Tub was dirty.

Clean, well maintained, staff was nice, would come again.

Very old and worn and a bit of an unusual smell. Desperately in need of renovation and new furniture.

It's unfortunate that I have to write a terrible review as it has never been the case when we travel. But, the conditions at this location were disgusting. It was apparent that some poor housekeeper had tried her best but the room was equal to a college dorm room that someone had trashed and left.The refrigerator was rusty and the front all marked, chips out of the counters, large chips of paint off the walls, and the heat/air did not even turn on. We alerted the front desk abt this but said they couldn't do anything abt it. When we returned after being out for the day, we were locked out of our room & the front desk (nice guy though) told us that no one was in that room. Obviously our stuff was in there. Do NOT recommend.

It was ok.

Obvious smell of smoke and they had to know about. They could not offer another room and it was too late to find a different property.

Good place to stay.

Extended Stay. Supposedly. No plates, glasses, cups, silverware. Pretty sure I came home with bed bug bites. GROSS example of price gauging during a Michigan home game. Shameful. Governor Whitmire needs to step in

I couldn't check in because their housekeeper had actually just quit, before I arrived to check-in. They had no clean rooms. I had to check into another hotel . I am requesting a refund.

I booked through Expedia. When I tried to check in they said they saw my reservation but had no room available

The elevator didn’t work, the walls constantly vibrated, no waters were provided, and the quality of furniture was poor. No housekeeping was provided. Additionally, it was unclear when the check out time was.