익스텐디드 스테이 아메리카 스위트 로스앤젤레스 치노 밸리

Everything is good

great!

Christine was great! She was welcoming and is the reason we’d think about booking again.

When we checked in the staff on duty was helpful, but the following day we asked if we can change or transfer to different room but they said no available and when we told them about shower faucet was loose. They said that they will fix it but nobody came. And also nobody clean the room, nobody pick up the trash and even the used towels. We stayed for 7 days but the room still the same. I was so disappointed to choose that hotel.

El hotel es uno de mis preferidos por que tienes acceso a la autopista, por que mis asuntos personales los ago en esta ciudad y sus alrededores, las camas son muy cómodas, tiene cocina si vas a estar varios dias.

They had roaches room was dirty , not organized very poor service

Very old carpet. Bathroom with exhaust. Garbage bins are full everywhere.

This place has some of the wiredest crowd I've ever seen. It feels a bit unsafe around to walk around the area.

We stayed in a double den room. One of the beds had a huge dip on the mattress making it super uncomfortable. The floors were clearly dirty. The tub had rust and was clearly old. We asked for extra pillows and towels that never arrived. When I went to the front office to ask a question the woman there seemed bothered. I would not stay here again.

Costumer service not good at all. Room was dirty, noisy and floor full of hairs. I will not recommend this hotel for family trips. More that anything good for a work trip specifically if you work in construction!!

Front desk guy Evan was awesome. The room on the other hand was horrible, dirty property, out dated and damaged. Was not a good choice.

Staff are friendly. Its Overpriced. Not clean.

Excellent service very courteous and clean

We were charged for supposedly having an undeclared pet, and when we called to dispute it the onsite manager did absolutely nothing to try and help. All she did was accuse us being liars. They were supposed to review the cameras and as far as I know that never happened. They ultimately denied us the refund and sent us to corporate to dispute it. Horrible customer service. Will never stay here again!!!

Cockroaches in the room then when I showered there was still hair from the previous renter also the A/C would not work full time it would work for a good 30min then give out it was nice & cooler in the hallways than my room. The price is nice but you get what you pay for

Great stay, first time in this area and was so welcoming. Christine in front desk was friendly. All staff were very friendly in the lobby. This hotel is pet friendly, with a pet area. Definitely recommend and keep for future stays.

I found this place last minute after having to leave my place to get some remodeling in my condo done. It was so convenient to book. I went to check it out the day before I had to check in and Yesmene was amazing! She was so friendly and helpful, even showed me the room since I had already booked. Her going above and beyond like that really helped me feel good about my choice to stay here. I had only booked a week but ended up having to ‘extend’ my stay 2 more days. :) It was not like a normal hotel and of course it didn’t have all the normal hotel amenities, but it was perfect for me and what I needed. I also want to acknowledge Christine and Torie! They were super helpful and friendly with anything I needed throughout my stay. Thank you all! I would definitely recommend.

Air conditioning didn’t work, keys never worked properly, roaches found in room

The kitchen light broke in the middle of the night and they did nothing about it. It shattered in the middle of the floor

The front desk staff was very polite and professional. The furniture and room interior was very worn in and dated. It will do in a pinch if you need a place to sleep for a night but I likely wont stay here again for a staycation. For me the energy felt very heavy. The towels were also very rough, the comforter was like a sheet and tge water pressure wasnt great at all.