Extended Stay America Suites Phoenix Biltmore

very poor condition...

We were unable to stay due to how unsanitary/unclean the room was. The bed was falling apart. The front desk person was very rude upon our arrival

The receptionist was very friendly and professional but the room was terrible! It smelled bad and the couch and chair were disgusting. I will not stay there again.

Property and rooms needs updated badly, Cockroaches in all areas of the room Stove burners when I tried to wash them the rag turned black Other than that we rested well

I stay here whenever I visit due to cleanliness and location. Sometimes some not so good people stay there but it's mostly ok.

Nice place

Sin comentarios

Staff was very friendly and very accommodating. My vehicle was broken into and items stolen from it overnight. When I asked the staff to view their cameras of the parking lot I was informed they do not have cameras outside

I satyed there 2 days. Actually ended up booking the 2nd day last minute and ended booking again with a different room the 2nd time....I decided to come back because we had a nice experience there despite some of the nad reviews. I had driven around the property and went inside the lobby to check the place outside BEFORE actually booking since some of the reviews sounded a little scary. LISA at the front desk was awesome and took good care of me and made sure my rooms both times were clean, and very decent. Is it the most updated place, no buy for something simple, clean where the appliances work, with plenty of hot water for a decent price. It worked just fine. I enjoyed my stay. Also, it was very quiet surprisingly and the bed slept fine as well. I'd stay here again, especially if LISA is at the front desk!

Although there was not alot of time spent in the room, the bed was comfortable, the full size refrigerator was beneficial, and the amount of space in the room made it very comfortable.

I did like the size of the room accommodating 2 adults and 4 children. The sofa bed was not full sized so only a large child could sleep there. The property was very outdated. It worked for the one night.

Stay was ok, but the floor/carpet was not clean

Smelled like weed everywhere. No one was ever at the desk. Hallways dingy and dark. Wont stay here again

Microwave missing No cooking utensils No lamp shades on lights No pillows upon arrival Bugs in the tub

Great stay acroas from 50s style diner

Everything on the inside appears rundown and worn. The outside looks fine. The free breakfast was either a Nutrigrain bar or a muffin. Coffee with powdered creamer. No coffee in room. Not what I expected.

EL lugar estaba sucio, los pasillos olian muy feo, y todos los dias de mi estancia nunca barrieron unas croquetas de perro que estaban tiradas, la habitacion tenia aroma a marihuana todo el tiempo, el "desayuno", eran solo barras de granola y un cafe malisimo. en resumen, no me volveria a hospedar en ese hotel.

My stay was very well. No issues whatsoever.

Loud, under construction.

Booked on Expedia, arrived to find lobby taped off, rug ripped up, main door blocked, yhen gound that they (Expedia hotel) had overbooked, so no room available. Spent hours (repeatedly made to wait, then fialog box closed) before I was granted a refund. Worst ever