Extended Stay America Suites Pleasanton Chabot Dr

Good

Rooms smelled and no toiletries or blow dryer

Smelly! Shower broken, only tub tap worked but not shower head. Kitchen floor sticky.

My stay was from Monday night to check out Thursday. 2 of the 3 nights I stayed, the fire alarm went off twice in a row, late at night and at 6 am. My key card was disabled once. On my last night I went down to the lobby to figure out if I could do a late checkout, the gentleman at the front said I could do a late checkout at no extra charge, and asked what time I needed. Since I stayed for school, I requested 4 pm and he said it wouldn’t be a problem and would notate it for my room. The next day my family member that came with me was being harassed at 12 pm to leave the room. When I called the front desk to ask why this was happening they claimed they didn’t know “why this happened or why the person at the front desk told me what he told me and that they needed to charge me an extra night.” I had the vehicle and was not able to leave to get my family member. The person at the front desk and I argued for a while until they apologized for the staffs lack of training and allowed my family member to stay until 3:30 pm at no extra cost. The only reason I have them 3 stars is because they did what they could to remedy the situation. I would not stay here again if the cost of a standard room is more that $100 a night. This was a convenient location and that was it. Also the “breakfast” is more like a snack counter, banana, granola bar, or a black coffee.

Very nice place and staff were friendly

I had stayed at this site in the past but this time the room was not clean. The desk chair had something spilled on the back and seat. The carpet had actual debris that I could pick up with my fingers and I did and place in the trash. It should have been vacuumed but was not and the bathroom floor was also not clean until I placed towels to cover most of the bathroom floor. The dishes supplied with the room needed cleaning prior to use. A pan in particular had black gunk that was easily removed with dish determent and a sponge.

We got a room with a pull out bed, but the hotel had no linens or pillows for the bed. We went to the desk to ask more than once and each time we were told they have no more pillows and linens. So my kids are supposed to sleep on a bare mattress with no blanket or pillow. Unacceptable.

smell is not good inside lotta smoke

The breakfast menu was excellent and they have free laundry and an amazing gym.

there was a cockroach in my room. and when i informed the front desk they didnt seem surprised. i asked for a bug spray and they did not have any

Quiet and affordable place to stay with helpful staff.

The room smell very bad a cigarette

I saw a spider there and told it to them. They said we'll see later. Is that possible? no clean.

Clean, love that extended stay has a kitchen so we can cook and not need to go out.

La habitación esta bastante grande y limpia. Solo jabones ningun otro articulo. La habitación encima de la mia no dejo de hacer ruidos fuertes de pisadas en toda la noche. Encima de la 109. Fue reportado en el check out

Starting with the staff, they were not welcoming at all. The property was not clean and the smell was unbearable including the elevator.

The property was a bit worn down.

Excellent staff but limited by corporate mandates. Grab and go breakfast was meager but enough. I would recommend not staying more than 6-7 nights as cleaning is only done on your departure unless you pay a housekeeping fee for each cleaning and linen change. Even for the modest nightly fee once a week linen and room cleaning is not too much to ask for a total weekly bill. Rooms are Marriott Courtyard quality and very comfortable.

I received a dirty room and then keys to another room that didnt work and at the end needed to cut the trip a little short and no refund was available.

not clean