Fairbridge Inn & Suites Richmond Hill

This hotel was an absolute nightmare and a waste of money. The first room I was given was a disaster, with the mattress propped against the wall and furniture scattered everywhere (see photos). They moved me to a second room, which was muggy, smoky, and reeked of a horrible, musty smell. The shower barely worked, the TV didn’t even turn on, and the overall condition was unacceptable. After 3-4 days, I noticed bed bug bites all over my legs. When I reported it, the staff rudely dismissed me, claiming their "detector" found no bed bugs and refused to refund the several remaining nights I had already paid for. Losing that much money was a huge hit, but the conditions were so unsafe and unbearable that I had no choice but to check out early for my own safety. Their dismissive and unprofessional attitude made it clear they have a strict no-refund policy, no matter the situation, and likely handle complaints like this often. There’s no continental breakfast as advertised, the staff is rude and unhelpful, and the area feels incredibly unsafe. The only solution they offered was to move me to another room, but the quality of the rooms varies wildly, so you’re essentially gambling with your stay. I chose this hotel thinking Richmond Hill would guarantee a safe and reliable stay, but this place proved me wrong. Save yourself the trouble—this hotel is disgusting, unprofessional, and not worth a dime.

Convenient location

No complaints

Couldn’t find my reservation. Was made to pay a $50 deposit not mentioned by you. No chair or trash can in the room and no hangars provided. No charging plugs provided. I could barely turn around in the shower stall it so small.

When I get to this hotel found out that the Wi-Fi connection is not working it's very low the bathroom door does not shed his swollen and it's all dirty around the toilets can't use your shower because the faucet doesn't even come on and mold is on the ceiling along with the sink doesn't produce any hot water I've been told by the staff that they didn't have any hot water it also advertised for breakfast also which is no breakfast in the morning they said that it was all false and advertisement when it came down to the breakfast and the hotel itself it looked very junky around the area is uncapped the bedroom it was let's just say it was comfortable but it was still horrible couldn't barely watch any television at all because we have to go through two remotes control just in order to watch television that hotel is the horrible and the most disgusting place I will ever go back to ever again don't rent there at all

I would not stay there for free an I paid to stay in that environment I left with in 10 min

The property and staff to include the owner was good , you get what you pay for , not top amenities but best for price , cant complain ...

They have a friendly and professional staff... not enough toiletries or towels provided.

This hotel was probably the worst i stayed at in a while! There were dead and live bugs in the room, no microwave, no trash cans. The shower water got hot and the bed was pretty clean. I travel to the Savannah area for work and usually stay about 4 to 5 days. I had to leave early because a bug was trying to crawl into my backpack. Definitely looked my roaches.

The room was ok but the staff are complete liars they are disrespectful and unprofessional the old black lady with the missing front teeth lied and said my girlfriend slammed the door in her face when she came to the room for check out not knowing that I seen and overheard everything and then goes to the manager and gives her 3 different stories and then would not let us pay for the room another night do not waste your time here you will possible be lied on and disrespected

Bed was dirty

No hot water in tv didn't have nothing but commercial

Apparently this property is going through a lot of changes because of an ownership change. We have stayed here numerous times in the past and it provided what we wanted. But this time was different. The people working were fantastic and tried their very best. But there was none in a leadership position available to help. Our first room was a dungeon. No idea why they would even sell that room. Nothing on the wall. Dingy lighting. No ice bucket. No toilet paper. No working TV. Awful towels. White paint all over spots on the walls. We moved. Much nicer room. But no working TV, no toilet paper. Only one end table. No chair. No trash can. They tried to fix the tv but what was needed was locked up and no one on site had access. So they wanted to move us again but upon inspection couldn’t find a suitable room to move. Outside landscaping was non existent. Weeds everywhere. No breakfast of any sort. The ownership was making these workers go to other rooms to take toilet paper because they didn’t have any on site. Ownership couldn’t go to wal mart and buy a few cases? The whole place needs a power wash. I want to emphasize the people on site tried everything they could to help and were as nice as can be. Maybe there is a plan but there were no signs nothing to indicate improvements. Again this is our 4th 5th time and we have it average every time because that was our expectation. This experience is refund worthy. Until noted different I wouldn't pay in advance.

Didn't have a room key TV didn't work hot water didn't work a complete disaster

Property was ok first room shower knobs were broken. Put into another room that night. No refund when i had to leave early formy job.

I didn't like that pool wasnt ready. And no breakfast for the guests.

Should have listened to the reviews for this place. I always give places the benefit of the doubt because sometimes people leave bad reviews when it's not necessary but the bad reviews for this place are worth listening to. I was supposed to stay here this passed weekend. I even called a head to make sure my reservation was secure WITHIN my cancelation time frame, so I could cancel if needed. They assured me I was good to go. Fast forward to literally the next day, I'm on my way from Florida & upon check in they tell me they have no rooms available & turned me away at 11:00 at night. I asked them to be refunded & they said I'd have to go through the 3rd party app, which I have. My 3rd party has been calling them since Friday, it's now Monday & still nobody has picked up the phone. So basically this place robbed me. I'm having to report fraud to the police. Stay away from this place & trust the reviews.

It’s a dump. Dirty nasty, stain on the bed, fire alarm not where it should be. Been on this earth 60 and this place has to be the worst I ever seen. Needs to be condemned the fire and health inspector should do a visit and shut this place down is very bad for Savannah Georgia.

The property said that it was recently renovated but those renovations were years ago. The staff is always missing so the other guests were literally uncontrollable until late hours of the night. At one point there were 2 police cruisers at 3am in the morning. We felt totally unsafe. We almost had to leave.

The TV did not work. Maintenance came to see about it around 10 pm. after we were already down for the night. Only one set of towels, when we booked as 2 guests.