Fairfield Inn & Suites Albany East Greenbush

The room was clean, and close to where we wanted to go; however, we were located on the 3rd floor; elevator was broken. Someone staying with us with mobility issues and stairs a challenge. Also, phone not working in the room.

I liked this Marriott because parking was always available close to the lobby and the grounds are well-lit and nicely designed. I enjoy the big trolleys and the rooms are comfortable and clean. Most of the staff are generally nice, but a couple of them aren't really interested beyond checking you in and checking you out. What I didn't like about this particular Marriott was that the elevator was broken and needed to be serviced for over two weeks. We stayed here at the end of one month and came back at least two weeks later and the elevator still hadn't been fixed. The inconvenience was palpable as I had both luggage, food, and a toddler to go up to the second floor. I was lucky that it wasn't a 3rd or 4th...

Room was exceptionally clean. I didn't like that there was no fresh dairy products for making my coffee.

The front desk woman was super sweet and efficient. She informed us the elevator is broken. We're able people, no biggie. Come to find out it's been broken over a month by a family member who stayed there recently and ended up switching hotels because of it. The room was filthy. Questionable splatter on the walls, mold on the curtain above the heating/cooling system.. meaning when then air blew it was blowing those spores all over the room. Mold on the ceiling in the bedroom area. Down the walls. Bathroom had mold as well, no ventilation. Rust on the metal hinges and discoloration in the shower. The toilet seat wobbly. The beds... so not comfortable. Worn in pillows. A thin pad protector between sheet and mattress. There was serious plumbing work being done, the racket of their construction bellowed through the whole building. You could hear everything. For the quality, the price was FAR higher than it should be. This was roadside motel cleanliness and quality for commercial hotel pricing. Will NOOOT be staying here and should have listened to my family who suggested we stay at the Holiday Inn 2 minutes down the road.

Excelent service all around

Like the location,The staff was very friendly and helpful.Great large room and clean.

Quick check in. Very friendly desk clerk. Was told upon check in that the elevator was broke but she accommodated us as well as she possibly could to keep us on the second floor and near the stairs for a double bed room.

The staff was helpful and friendly. However, the hotel is worn, the elevator was broken and we had a late check in with only room available on 4th floor with lots of heavy luggage. The room smelled musty and there were fans in hallway drying out what appeared to be wet carpet.

We chose this hotel because it had the highest ratings from previous users. When we arrived, it seemed it was in a state of dis repair. Smelled of paint and sheet rock mud but we didn’t see any evidence of that. We were on the fourth floor and the elevator was broken.

Courteous, professional staff as you expect at a Marriott. Hotel is showing its age, the staff are a wonderful team.

Great stay. Super breakfast, really comfortable beds

The elevator didn’t work and everyone had to lug baggage up and down the stairs. No one around to help either if needed. Guest liability and safety not a concern because I think this elevator has been out AWHILE. And still charging the full rate. Heavy police presence at 3am for no reason it seemed, no one was up or around - and this property is off the highway and pretty secluded. They made me uncomfortable.

needs to be renovated, hallway was dirty, not vacuumed

Staff nice, lower price than other area hotels. Elevator out of service, noisy by highway.

The elevator didn't work the whole time during our stay. Juice machine didn't work either during breakfast hours. I have to got to the near by sotre to get Juice for breakfast. Very old room.

Great place

The hotel and the room both had an unpleasant smell. The room was in poor condition condition. They also had a bus full of kids that were really loud.

Location

Right off I90. Nice decor, clean rooms although walls pretty thin. Can hear next room. Checkin was good however we were not asked for our Marriott number. For this one night trip, we booked thru Expedia because we had accumulated points there and had to use and know that our stay would not earn points. However we should have been asked because not everyone books a Marriott stay thru Marriott website for various reasons but do enjoy stays and consistency of a Marriott hotel. When not asked, we offered but we were just told we booked thru Expedia and wont get points which we already knew. My husband is a loyal Marriott bonvoy member and should have been greeted as such regardless of how we booked this stay.

I will not be staying at a Fairfield inn again absolutely disgusting