Fairfield Inn & Suites Wilkes-Barre Scranton

There were bugs crawling on the walls and on the bed. Then upon leaving the next day that I killed 4 stink bugs in my room, they explained that they are an invasive species and probably came in on another guests luggage. The carpet was dingy and dark, the manual space heater on the wall was really loud and the room was so dry I couldn’t breathe the next day. Will never stay at a Fairfield again!

Good Hotel

The mattresses were definitely slept in, there were divots where you can tell the people always sleep. The bathroom walls had crud on them, I wasn’t going to even guess what it was. The shower did not have warm water. I wasn’t expecting hot, but at least warm would have been nice. The pool and whirlpool weren’t awful tho, my kids enjoyed it. The breakfast supplied had tons of options too and the staff was very friendly.

La empleada del desayuno es especial...

Morning staff weren’t helpful. Paid more for this room then the nicer one at the Hilton.

Quiet

Great place to rest and relax.

Hotel sits behind 2 sketch looking motels, which makes it confusing to find. I parked and got my 2 little kids and luggage out of the car at 11pm, only to realize that we were in the wrong place. Lobby was fine and staff nice at check-in, room was generally clean, with a few gross exceptions (something dried on the wall near the bathroom, a half bagel behind a curtain, mold around the shower bar, and someone wiped their nose on one of the bath towels). Fortunately, given the hour, the beds seemed clean. In the morning, the breakfast was what I would expect, the dining area was clean and the staff friendly. The pool area was okay. Pool towels were available, and room was cared for, but the pool and spa looked like they could use a scrub. Fortunately we were just passing through...but I would not visit this location again.

Everything was clean staff was very presentable and friendly. The pool area was great it had fresh towels in the pool area plus when I went there was no one in there that was awesome. For my birthday weekend it was great breakfast was from 6:30 in the morning to 10:00 a.m. even the staff in the breakfast area was great will be using this hotel again thank you so much for a great weekend

Very good and quiet

The stay way good. The breakfast staff was excellent. The mattress was terrible. It was a king bed and both sides were sunken in at least two inches. We saw them bringing in new mattresses on Saturday but we certainly did not have one.

Friendly staff, convenient location

The staff at the front desk were uneasy definitely needs to be retrained in customer service!

We got sick and needed to extend our stay - that was easy to do. Great swimming pool, hot tub and excellent hot breakfast every morning.

Easy access and quiet.

proximity good breakfast clean room.except ms carley rude at reception

The breakfast is very good and the service is excellent

The hotel was clean, places to eat nearby, and the breakfast was good.

Quick overnight while traveling. Beds were very comfortable, room was clean and staff was very courteous and friendly. Great no-frills stay.

Very friendly & professional front desk, rooms are clean and comfortable. Very convenient location, accessible to many amenities