Global Luxury Suites at Chinatown

This is a beautiful apartment in a great location. The concierge was very helpful, especially when the keys were not ready for us when we checked in. Our only complaints were that there was no soap or garbage can in the bathrooms (something that had been mentioned in previous reviews - not sure why this hasn't been addressed yet), and the bed in the master bedroom is not very comfortable. If those things could be addressed I would highly recommend staying there.

Perfect stay! Felt at home in their beautiful, clean apartments. I am going to book again.

Beautiful building and suite in the heart of upscale shopping area. The suite was very nice with lots of windows. We felt safe walking the area even at night. Reasonable walking distance to all the major museums and government buildings and monuments. There is a nearby Metro but we chose to walk nearly everywhere. We arrived about 45 minutes before the checkin time. They were able to accommodate an early arrival which we appreciated being able to unload luggage and start our adventures. I used the gym nearly every day. The gym was clean and had a nice mix of equipment and free weights. Our only drawback was the beds were not very comfortable, tolerable but not hotel-like.

Wonderful apartment in a great location. Perfect for a family vacation.

Beds and couch incredibly uncomfortable. No trash can in kitchen. No additional blankets. Missing hand soaps in bathrooms.

I loved the modern look of the apartment inside and out. Easy check in and check out. It’s in a perfect location! There’s a ton of restaurants and shopping spots within walking distance. I would definitely recommend.

comfortable, fridge didn’t work too well. Remote for DVD was missing. Overall good experience.

Great accommodations, comfy beds and spacious kitchen. AC worked perfectly and the two bathrooms with showers was a definite plus. Really high-end shopping right below you. Never walked more than 6 miles in a total day visiting any of the monuments or museums, with the added bonus of visiting during restaurant week and having ten five star places to dine within 1/2 mile. Just remember to pick up your wrist bands if visiting the pool, the lifeguard won’t let you swim without them.

Excellent place to stay during my business trip to Washington DC. Would definitely stay here again and highly recommend it to business travelers tired of staying in hotels. Great deal for the price!

The room was not ready at checkin, we had to wait three hours for someone to come and set the room. Also the offer us a refund for the inconvenience (three months ago) and never got it

Everything about my stay was great! From the time I walked in to the time I had to leave. I only wish we could’ve stayed longer!

A great place to stay if you want to feel like you're sleeping in an office building. No hot water on the one morning I needed to awaken, shower and leave. No one at the front desk to talk to about this problem. Called to report the problem to the management company. No response. Never stay there!

Accommodations were comfortable, roomy, clean and convenient to museums, National Mall, restaurants, etc.

The location is excellent! Its walking distance to National Mall and a lot of great restaurants near by. The unit feels like a comfortable condo or apartment. Having a washer and dryer was nice. There are no amenities, so plan to bring your own soap, paper towels, condiments, etc. Or there's grocery stores 1/2 mile away that is an easy Uber or cab ride. The rooms are brighter at night than a standard hotel room as the curtains shade the light but do not black out the windows. The beds were reasonably comfortable and the place was as clean as expected.

Apt was very nice with a great location but the sink in the master bath did not drain and many ants seemed to be coming in from outside terrace.

I never stayed at the hotel. After a 5 hour drive I check in to the room to find it full of ants every where. I call the Global Luxury Suites to try and get another room and they are unable to accommodate me. They asked me if I could sleep in the bed?? I told them No! And they told me I need to find a hotel for the night and they would send maintenance to clean the apartment. I asked for my money back and they told me billing was closed until monday. I was left driving around DC calling hotels. Very upset and frustrated. I even had a ant on me when I got back into my car. I called them back Monday and still I do not have my money back. Now they have to talk to management.

Overall great location . Staff wasnt available for questions. One of my keys did not work and no one could assist to correct the error. My move in coordinator emailed me to ask time of arrival , for no one to be available to check me in. My family and I had to go back and forth for assistance .

The bed mattress was too soft and very uncomfortable.

The location and apartment was amazing. The front desk staff were great. The customer service from Global luxury was awful, with that being an understatement. I will never book through this company again. In trying to make adjustments to my reservation I emailed, called and left countless messages and no one assisted me. I practically had to beg not to be transferred. I was transferred without even being acknowledge or my issues being assessed, to a voice mail of someone who never returns their calls. If you Debra or Rosalee answers the phone immediately ask to speak to someone else.

Frankly speaking, the total experience of living in this apartment is great. However, there are still some inconvenient things for the guest. 1. I think the slippers should be supported in the apartment. 2. The check-in time is too late and we could not consign our luggage to the front desk. we arrived at 9 am. and checked in at 4 pm, which was too terrible for waiting a long time. 3. There is not any instruction for using TV and kitchen wares.