Hampton Inn and Suites Kalamazoo-Oshtemo

Very accommodating and kind thoughtful staff during a difficult family situation! Thank you for your service!

It was very quiet at night. Staff friendly and helpful. Pool area very clean.

We got to the room and the sofa bed cushions were ripped and worn. We folded the sofa bed down and it was very worn and on its last leg. We went swimming and came back to the room to give the kids a bath to warm up and there was no way to stop the water except with a hand towel and there was absolutely no hot water.

Room was dingy, torn and stained couch, holes in lampshade, both headboards were torn up, bed skirts were severely wrinkled, grout in bathroom coming up, no plug for tub, and smelled really bad.

We love our getaways to this hotel. Safe area with restaurants nearby, the hotel is nice and has Jacuzzi tubs in some of the rooms (which is what we always book). The breakfast is good and all the staff is helpful and kind.

Great Room layout. Very big TV. Working jet tub. Bed was a spring mattress that wasn't the best however.

Great for the price!

The only downside to this hotel is they shut the water off from 2am to 6am with absolutely no explanation

I have truly never met kinder hotel staff. We were here for a gymnastics competition and the staff at the hotel were happy, wildly kind, and so accommodating.

It was good the kids had a blast in the pool.

Rooms could use an update.

The whole experience was perfect.

Old and falling apart

Amazing staff and everything was clean what more could you ask for

I was given a handicap accessible room. That is good for people that need it. I am not disabled. Showering was a mess with water going all over the bathroom floor. I definitely didn't have a good stay at Hampton Inn.

Good stay for a weekend

ratty furniture in the room and a torn Up hassock- I would have thrown in the garbage. 2-3 lamps in room were broken- and just leaned against the walls so lamp shade would not fall off. Rust stains in bathtubs Very Good Breakfast ********** Staff quite pleasant parking lot over filled at night- no parking

Since I have a handicap (I use a mobility walker), a room's accessibility is very important to me. Of course, I reserved a room that said it was "handicap-accessible". In advance of staying at this property, I asked if the room had a grab-bar next to the toilet, and they assured me that it did. But when I arrived at the room, it had NO grab-bar next to the toilet. Furthermore, the toilet was not handicap-height. It was very low. The shower was also advertised as being handicap-accessible. Indeed, it did have a bath bench. But there was only one grab-bar in the shower/bath. And the floor of the bathtub was very slippery. Thus, I had a difficulty time maneuvering in the bathroom which was disappointing because I had made it a point to ask them several times before I stayed at the hotel.

Only complaint was the service staff didn’t clean and refresh towels in room after the first night.

Our stay was great! The room was clean, it was quiet at night, and the staff was friendly, efficient and excellent. The only issue is are the rooms...they definitely need a makeover. The footstool in our room was in horrible condition and so was the headboard.