Hampton Inn and Suites Mansfield

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Keyless entry did not work. Room was not clean. Shower had dirt, hair and was stained. Door locking mechanism was loose and did not secure door properly. Had to use own tools and try to fix. Jammed chair in front of door to keep secured. Remote was sticky. Floor/ carpet was not vacuumed. Dirt was on it.

Very nice room. Very quite

Willingness to help

It wasn’t bad. Overall the rooms were ok. It was loud. I was on the first floor and there was a teenage party in one of the banquet rooms. So they were running back and forth and making lots of noise.

Great front desk and housekeeping staff thank you.

When we arrived no one was at the front desk. We called and used the chat feature but no one came. We looked in the office and wandered down the hallway until we found one of the cleaning crew. She was very kind and went to find the lady for the front desk, but it was 45min before she came down. The front desk lady was also incredibly kind, but she was working alone, and there was nothing she could do to cover the desk when she needed to go check rooms. The room was awesome size-wise, but the bathtub was dirty. When my family went to breakfast at 8:30, they didn’t have waffle batter and were almost out of eggs. When my daughter went down 10min before they were supposed to close, they went ahead and shut it down. It just wasn’t impressive. There’s no way to have good hospitality when you are understaffed.

Was remodeling and ice machine was broke. Staff was not very friendly

Where do I start? The room had a bad smell, the hot water was lukewarm at best, bathroom wasn't cleaned well, and the breakfast was anything but fresh. I've stayed at several Hampton Inns and have enjoyed my stay....this was not a pleasant stay for me and my family.

They don’t have live tv you have to either watch Pluto or tubi

Was good

Excellent property, very clean and great location. My only complaint is when I checked out the clerk refused to give me a receipt and said as soon as she” pushed the button” I would get a receipt. I’m still waiting on that receipt. Otherwise, would highly recommend.

My stay in the Studio with Two beds and a couch was for work. Turns out room service is only offered every other day, So if coming into a room with fresh towels and a made bed after a hard days work brings you comfort and joy prepare your heart and only count on it every other day. However you can get fresh towels at front desk. ;-) The breakfast on Week days is far better than weekends in my opinion ( Eggs, Bacon, Biscuits and Gravy ). Most of the staff is very friendly and warm that is worth its wait in Gold !!! For hotels in the Texas Area I would rate it 4 out of 5 stars for your money. I would definitely stay there again!!

Nice property, good neighborhood

The hotel overall was comfortable but the customer service was poor beyond measure. The breakfast attendant was helpful. But checkin was horrendous it was awful the customer service we waited 2hrs to get checked in. There was issues with 3rd party etc. overall that was understandable but it was no sense of remorse for taking long with trying to figure out the system. The lady was training at the desk was awful. She didn’t offer a cup of water for inconvenience. Next morning upon check out. I expressed to front desk my experience and she happed to be a manager. She apologized. Offered snacks she was nice! Morning shift was nice evening check in time needs more training.

I requested ADA room and received it. However, it was extremely large with only one . . . I said ONE desk chair to sit on. The room was on the second floor but was located very near the elevator. My daughter offered to pay for the room and to not be concerned with the price. The breakfast was cold and the lobby was very plain with no comfortable chairs. In a nutshell I would never stay at a Hampton Inn again.

Best hotel we’ve ever stayed at! Daysia at front desk was absolutely wonderful. Went personally to our room ahead of us to make sure we had a king bed and walk in shower.The suite is well designed and moderately priced. We would definitely stay here again!

. Breakfast was pretty minimal on Thanksgiving day which I understand but on the day after Thanksgiving breakfast was scarce. I think for the amount of money we pay the breakfast area needs upgrading.

no room service was received for a 3-night stay. When I asked for extra towels (our grandson was with us for national basketball camp), I was told the most rediculous thing by woman at front desk. She said that it was Hilton's policy to ONLY give the same amount of towels as the number of people staying in the room. I have been staying at Hiltons for years and never heard that comment before. Only after I insisted did she give me more towels (but it was less than I asked for) and it was with an attitude. Then she wanted me to bring the USED towels (this was at night) and I would not have even asked if we had received any room service. ALSO, coffee near front desk was ICE COLD in containers, so I had to take it to room and zap in microwave. It was obviously OLD. I had to ask on 2 separate days for creamers and cups as nothing was out for the guests. SAD when you have to also ask for toilet paper on first night of stay as there were 2 used rolls in bathroom that were almost gone. I caught a cleaning lady one day and asked her for a box of kleenex as I had a cold and box in room was almost gone. She was nice and gave it to me but suddenly an older woman (must have been her supervisor) came around the corner and started yelling at her in another language (she was Indian) and seemed really mad that she gave it to me. Definitely not nice people at this location. Would NOT recommend this place!

The air conditioner in our room did not work and we were given a fan which did little to nothing. We also had no soap- no shampoo or body wash- and didn’t have enough time to bother with asking for refills due to being short on time. We also were told they could offer nothing to compensate because we booked through Expedia.