Hampton Inn and Suites Marshalltown

Every thing was great!

The hot tub was not in working condition the whole reason this hotel was booked. Very disappointed

There was an annoying noise in the bathroom all night

Only issue had was no information given that hot tub was closed.Staff were great extra kudos to the breakfast lady she and the fodd was excellent!

BEWARE this hotel will down grade your room without notice. We booked a large two queen bed suite with sofa bed and upon arrival we’re told our room was not available. We were put into a much smaller room, with king bed. We did not realize the switch and bait until we were upstairs and opened the room door. The tiny, NOT suite room room smelled musty, like wet dog and had stains in the carpet so disgusting we immediately went back down to the lobby. When approached the front staff was rude and argumentative. This scene occurred at 11:30 PM and resulted in re- packing our luggage into the car and leaving. Comments from staff warning we would not be refunded out room fee and $75 pet fee chased us out the door at midnight! Thankfully the Holiday Inn across the parking lot was available and helped us get settled into a beautiful clean, two queen bed suite for less $, free snacks and water bottles and lovely breakfast the next morning. Recommend avoiding this disaster of a hotel at all costs.

One night stay with dog - most expensive pet deposit ($75) I have ever encountered. Room was nice, shower needed work - caulk over black and corner step was falling off. Bed was hard as a rock and was noisy until 2:00am.

We enjoyed our stay!! All was great!!

The parking was great. Didn't see the street sign where we were to turn at first.

Everything was really great, except the hot tub wasn’t working, it was really hot in the pool area and the pool area needed some upgrades. Our room, the staff and the breakfast were excellent. Overall a really nice place to stay. We enjoyed it.

The stay was the worst I have ever had. there was suppose to be a hot tub but it's been down for 2 years the pool had a lot of dirt in it. There was water damage in the bathroom in room 211. And a hole in the ceiling on the first floor before you got on the elevator

Clean

Hair dryer didn’t work - which the staff did bring a new one - good. But our main bathroom sink was really slow and that did not get taken care off for the second night.

If you are in Marshalltown, I would recommend staying there.

People kindly

9. z ,s

Have stayed here several times. With two young kids, the twin queen suite is the way to go. Its huge as far as hotel rooms go. Hampton is always clean, quiet, they have a good breakfast, and its a excellent value

The pool wasn’t real clean didn’t really smell chlorine, salty 🤔 , hot tub not goin and was not told when booked or check in that it wasn’t available… maids did not vacuum our room when we left for them to clean our room . Food was good most staff friendly !

Nothing unique, unless the guest in the lobby counts.

The staff was very accomodating.

Great place and quiet.