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We felt welcomed and comfortable from walking in until leaving. We took advantage of the pool and hot tub much of our time. They stayed on top of coffee and hot water (tea and hot chocolate) at all times. Friendly front staff and housekeeping. Our room was very comfortable. Refill water station was a nice perk for us so we didn’t have to run to the store to buy water. Close food options or downtown is less than a 10 min drive.

I booked this room 2 months ago. I was out in a room that had a shower that because it was apparently an ADAroom had a shower that allowed water to cover the bathroom floor when used. I have never had a hotel room like this ever and I have stayed in rooms that were accessible before. To top it off the shower was dirty and had black mold around the drain. I have stayed here before and never had a room like this. I should have been informed on check I about this style of bathroom as it was myself and my daughter staying here. Horrible experience having to mop the floorwith towels after trying to take a shower. Unbelievable that I would get a room like this. The front desk person at checkout blamed it on my using a 3rd party to book this which was you, Hotels.com. Next time I’ll book with someone else. Thanks Hotels.com for ruining our stay here in ASHEVILLE a place that needs visitors right now!

The hotel was clean, considering it was housing some of the displaced residents of Asheville due to Hurricane Helene and some of the workers. This was totally unexpected but we should have known better. The people were nice and cordial considering their situations.

It's hard to get tour buses in and out with our going over curbs with cars parked the way they do unless you put cones out for us so now car's park there?🚍🚍👍

We have stayed at this propeety 7 times. Every time we are in Asheville, this is where we stay. The main reason we stay is the pool. We have 3 young kids and that is the biggest selling point of a hotel. Went to check in and the pool was closed due to damage. I get that can be out of their control, but we were offered no discount or anything to for this issue. Even though they have signs everywhere about how they will do everything to make your stay 100%. The best they could offer was driving down the road to a sister hotel for their pool. Im not having my family of 5 undress, dress, undress, ect numerous times, then having to jump across Tunnel Rd to head back. An inconvenience like this should have been addressed with a discount or something. Instead i was left with 3 young kids so disappointed they didnt get to swim, and that was the only thing they looked forward too. We were in town for work, and this was their highlight of the trip. A hotel that cant care for their guests will not get repeat customers. We will find a new place to stay for our many trips to Asheville.

As always, and excellent experience at this hotel. Multiple stays and great amenities as well as staff. Will continue to use this hotel for our stays in Asheville.

I did not check in due to Helene. I cancelled the reservation and the Inn refused to refund my money. A terrible experience overall. I will be writing the BBB about what has occurred in the hopes that my experience will not happen to others.

Very helpful staff. Excellent breakfast.

We had a handicapped accessible room. Unfortunately when using the shower most of the water poured into the bathroom and entryway instead of going down the drain.

Staff was really nice and house was pretty, everything else was mediocre not worth the money

A lot of homeless people around the hotel

Excellent location, love Hampton Inn hotels

Room was clean and comfortable. Breakfast was just so so.

The hotel was super convenient, quiet and clean. The staff was friendly and knowledgeable! The bed was great and the linens and pillows nice. Lots of towels etc, even the housekeeping staff on our floor was so nice and did a great job! The breakfast was excellent and there was plenty of easy access 24/7 great coffee!

Room was dirty with some kind of bug crawling on the floor

It’s excellent. This is the hotel it should be for a nice stay.

Great stay! Nice hotel and staff! Great pool!

I wished there was a business center on the site. Also the housekeeping effort was an afterthought and done sloppily.

The staff was extra friendly and helpful. Beds and pillows were WONDERFUL!